Seasonal Customer Experience Representative - Midway Airport

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. 

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. 

This position pays $21.50 / hour with an opportunity to earn monthly performance bonuses up to $1,000 / month.

This is a union environment, the schedule for this position requires open availability which includes evenings, weekends, and holidays.

Examples of shift times could include, but not limited to:

• Sunday: 10:00AM – 6:30PM
• Monday: 6:30AM – 3:00PM
• Tuesday: OFF
• Wednesday: OFF
• Thursday: Noon – 8:30PM
• Friday: Noon – 8:30PM
• Saturday: 10:00AM – 6:30PM
  
  
• Sunday: 4:00PM – Midnight
• Monday: OFF
• Tuesday: Noon – 8:30PM
• Wednesday: Noon – 8:30PM
• Thursday: OFF
• Friday: Noon – 8:30PM
• Saturday: 2:00PM – 10:30PM

This position is located at Midway International Airport at the Midway Multi Modal Facility - 5150 W 55th st. Chicago, IL 60638. 

This is a seasonal position with a 6 month maximum length of employment with a start date of May 2026 and end date of October 2026.

Responsibilities

We are hiring now for immediate openings.  Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must have a valid driver's license with no more than 1 moving violation on driving record in the last 3 years
• Must live within 30 minutes of Midway Airport
• Seasonal employees may work May 2026 up until November 1, 2026. They must experience a 13 consecutive weeks break in service at the end of the season prior to working again as a seasonal or a regular employee.