Job Title: Cashier
Reports To: Store Manager and Assistant Manager
Pending FLSA Status: Non-Exempt
Travel: Occasional travel may be needed
Approved: 2024
Summary
Upholds the Core Values as set forth by Laskowski Ace Hardware. The primary responsibility for all positions is to Amaze Every Customer Every Time. The Head Cashier position is primarily responsible for the cashiers and for the receipt and disbursement of money for sales transactions for all Cashiers, assisting in daily operations at the register and que area of the store, and overseeing the training of all cashiers.
Essential Duties and
Responsibilities
The essential duties and responsibilities may include the following. Other duties may be assigned.
\u25cf Ensure each customer receives outstanding service.
\u25cf Leads by example
\u25cf Greet customers as they enter the store
\u25cf Troubleshoot point-of-sale problems
\u25cf Effectively train and direct the activities of cashiers assigned to the front end and set the standard for customer service
\u25cf Ensure that associates assigned to the front end consistently follow all policies and procedures including established safety procedures; communicate issues to management
\u25cf Perform cash pulls, and make change orders per established policies
\u25cf Daily ensure that merchandise displays in the front-end area of the store remain clean, organized and well-stocked
\u25cf Ensure housekeeping duties are performed daily (sweeping, cleaning windows, dusting, straightening merchandise, sanitizing work areas, decluttering bulletin board, etc)
\u25cf Ensures customer lines are managed; calling for backup cashiers to assist when lines exceed 3 or more customers
\u25cf Ensure returned merchandise is restocked to the correct product location on the sales floor daily and that all damaged and defective merchandise is properly labeled
\u25cf Answer incoming telephone calls following company's guidelines, within 3 rings; professionally transfer the call to the correct person or department; immediately answer a call if it rings back; page over the PA system when necessary
\u25cf Tactfully and pleasantly work with customers
\u25cf Maintain awareness of all promotions and advertisements
\u25cf Perform register sales transactions quickly and accurately per established cash control procedures and customer service guidelines
\u25cf Perform other tasks as assigned from time to time by store management
\u25cf Solicit customers to open an Ace Rewards card or setup a B2B account, issue receipts, refunds, credits or change due to customers
\u25cf Act as lead cashier with training and reviewing the work of cashiers
\u25cf Possibly assist with the work schedule of cashiers
\u25cf Promote Ace Rewards and B2B to all customers, and maintain all related supplies
\u25cf Assist with online and curbside orders
\u25cf Conduct Cashiers meetings; provide training and development of new associates in the assigned department
\u25cf Order and maintain all register supplies (bags, receipt paper, forms, pens, staplers,etc)
\u25cf Advise management when associates violate company policies
\u25cf Possibly assist management in the interviewing of new cashiers
\u25cf Relay communication to associates from management and vice versa
\u25cf Assist Customers with complaints, unless they require a manager
\u25cf Watch for shoplifters and take action, in line with company policy, that will discourage shoplifting
\u25cf Review and follow company policies and procedures
\u25cf Perform other assigned tasks as requested by management
\u25cf Provide motivation and leadership to associates in assigned department
\u25cf Always be patient and helpful under pressure with associates and customers
\u25cf Cooperate with others and work well as part of a retail team
\u25cf Provide and accept constructive suggestions and instructions
\u25cf Prioritize work to keep the department on task
\u25cf Maintain the queue including beverages and snack items
Required Knowledge,
Skills and Abilities
\u25cf Customer satisfaction-oriented
\u25cf Attention to detail
\u25cf Solid team player with excellent interpersonal skills with a strong willingness to learn
\u25cf Bilingual (Spanish) verbal and written communication skills a plus
\u25cf At least 18 years old
\u25cf Excellent problem-solving skills
\u25cf Knowledge of company systems and procedures
\u25cf Positive attitude
Pay & Perks
Work/Life Balance
Learn, Develop, & Grow with us
Ace Hardware is an Equal Opportunity Employer. This
means that we consider all applicants for employment and employees eligible for
employment without regard to race, marital status or civil union status,
gender, age, color, religion, national origin, veteran status, mental or
physical disability, sexual orientation and/or any other characteristic
protected by law.
Company Introduction
We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.