Search Quality Analyst (III)

"Exceeding Your Expectations" Strong Tower Consulting is an award-winning staffing and consulting firm delivering trusted advisory services and innovative solutions to Fortune 500 companies and growing organizations. Our teams help clients drive digital transformation, improve operational efficiency, and support large-scale business initiatives.

We believe great work starts with great people. Our team, comprising 75% women, is at the forefront of driving positive change and innovation in our field.

Job Title - Search Quality Analyst (III)

REQ ID : GOG1JP00004952

Job Description:

To join the Ads Trust & Safety organization, supporting a specialized team focused on account hijacking investigations. In this role, you will investigate sophisticated account compromise incidents, identify malicious actors, uncover attack patterns, and help protect the integrity of the Ads ecosystem.

You will conduct complex, actor-level investigations involving compromised Ads and mail accounts by analyzing login activity, IP addresses, authentication events, phishing campaigns, and behavioral signals. Working closely with Security Engineers, Product Managers, and Ads Engineering teams, you will identify root causes, recommend remediation actions, and contribute to high-impact incident response efforts.

This position is ideal for professionals with backgrounds in fraud investigations, cybersecurity operations, account takeover (ATO) investigations, digital forensics, or banking fraud, who enjoy solving complex problems using data and investigative techniques.

Key Responsibilities

• Investigate account hijacking and account takeover (ATO) incidents within the Ads ecosystem.
• Analyze login activity, IP addresses, device signals, authentication events, and behavioral patterns to determine how attackers gained unauthorized access.
• Identify the patient zero and reconstruct attack chains to determine the scope and impact of security incidents.
• Conduct actor-level investigations to identify fraudulent behavior, coordinated abuse, phishing campaigns, and compromised accounts.
• Perform advanced SQL queries to analyze large datasets and investigate emerging fraud trends not yet supported by internal tools.
• Process approximately 10-20 investigation cases per day while maintaining high quality and accuracy.
• Collaborate with Product Managers, Security Engineers, Software Engineers, and Trust & Safety teams to improve detection capabilities and investigative workflows.
• Participate in incident response activities, including root cause analysis, executive escalations, and postmortem documentation.
• Identify new fraud patterns, abuse techniques, and AI-driven attack vectors to improve proactive detection strategies.
• Recommend policy and tooling improvements based on investigative findings.
• Document investigation findings clearly for technical and executive audiences.

Required Qualifications

• 5+ years of experience in one or more of the following:

• Fraud Investigations

• Account Takeover (ATO) Investigations

• Cybersecurity Operations

• Trust & Safety Investigations

• Identity & Access Management

• Banking Fraud Investigations

• Digital Forensics

• Incident Response

• Strong experience investigating:

• Account Hijacking

• Login Anomalies

• IP Address Analysis

• Phishing Campaigns

• Identity Fraud

• Account Compromise

• Threat Actor Behavior

• Advanced proficiency in SQL, including writing complex ad hoc queries to investigate fraud trends and analyze structured and unstructured datasets.

• Experience performing root cause analysis and documenting investigation findings.

• Strong analytical and critical thinking skills with the ability to identify emerging fraud patterns.

• Experience working with cross-functional engineering and product teams.

Preferred Qualifications

• Experience supporting Ads, Trust & Safety, Security, or Risk Operations.
• Experience with Ads Trust & Safety tools and workflows.
• Experience in financial services fraud investigations, including banking, payments, or identity fraud.
• Knowledge of:
• Threat Intelligence
• Digital Forensics
• Identity Protection
• Authentication Systems
• Security Operations Center (SOC)
• Incident Management
• Risk Analytics

Experience using BigQuery, Splunk, Chronicle, SIEM platforms, or similar investigation tools.

Package:

At Strong Tower, we are committed to offering a competitive and comprehensive benefits package that supports the well-being and professional growth of our team members. Here''s what you can expect when joining us:

Compensation and Benefits:

Competitive Package: Approximately a full package value of $236,000 - $246,000 annually, based on a $100-$105 per hour rate. New Hire Referral Bonus and New Project Referral Bonus

Health and Wellness:

Insurance Plans: Choose from two PPO options for Medical, Dental, and Vision coverage.

Life and Disability Insurance: Comprehensive coverage including Life, Long-Term, and Short-Term Disability, provided at no cost to you.

PTO Package

Financial Security:

401K Plan: Secure your future with our retirement savings plan.

Health and Child Care Savings Accounts: Flexible spending accounts to manage your health and childcare expenses.

Additional Savings: Access to ADP discount benefits for further financial security.

Professional Development:

Professional Training: Over 400 free courses available for your career advancement.

Mentor/Mentee Program: Be part of a supportive network that fosters professional and personal growth.

Female Leadership Program: Join our initiative to empower women in leadership positions.

Work-Life Balance:

Carbon Program: Participate in our commitment to sustainability.

Charity Program: Engage with our community through meaningful contributions.

SWAG & Equipment: Get equipped with all the tools you need, plus some extra Strong Tower swag to keep you motivated.

This package is designed to not only meet your needs today but also support your growth and success in the future. Join us and be part of a team where your contributions are valued, and your well-being is a priority.

Legal Disclosure:

Physical Requirements: Frequently standing, walking, and sitting. Occasional lifting and carrying up to 20 pounds. Must be able to work at computer or desk area for extended periods of time.

Equal Opportunity Workplace: Strong Tower is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know so we can accommodate you during the interview process.

We use AI-assisted recruiting tools to improve speed and consistency (e.g., skills matching and communication drafting). All candidate decisions and submissions remain human-led, and we honor requests for human-only review.