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Sea Logistics Operational Care Specialist, Revenue Care

Kuehne & Nagel Logistics

Detroit, MI

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JOB DETAILS
SKILLS
Analysis Skills, Artificial Intelligence (AI), Automation, Billing, Candidate Screening, Cargo/Freight, Communication Skills, Community Support, Customer Support/Service, Data Visualization Tools, Decision Support, Federal Government, Freight Forwarding, Green Transportation, Healthcare, Interviewing Skills, Logistics, Medical Products, Microsoft Office, Operating Systems, Operations Processes, Pivot Tables, Power BI, Pricing, Problem Solving Skills, Process Improvement, Tableau
LOCATION
Detroit, MI
POSTED
Today
It's more than a jobAs a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.How you create impactThe Operational Care Specialist ensures that internal customers have a positive and consistent experience when engaging with the Operational Care Center (OCC). As part of the OCC team, this role supports Customer Care Locations (CCLs) through proactive service, problem resolution, and effective communication* Manage billing using client‑quoted pricing and ensure accuracy within established timelines.* Process operational files in compliance with all policies and procedures.* Review and validate gross profit to ensure accuracy.* Maintain clear and accurate customer instructions within core operating systems, including OneNote.* Communicate with CCLs to confirm missing information, rates, or instructions.* Partner with the system process team to support automation initiatives related to Operational Care.What we would like you to bring* 1+ year of experience in customer service, preferably within a logistics or freight environment* 1+ years of hands-on billing experience, with a focus on accuracy and timeliness* Proficient in Microsoft Office Suite, with advanced skills in Excel (Pivot tables, PowerQuery, etc.)* Data visualization tool experience is a plus (Tableau, PowerBI, etc.)This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.What's in it for youAt Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-TD1Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.Who we areLogistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

About the Company

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Kuehne & Nagel Logistics