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Scrum Master II

MROADS

Callao, VA

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Agile Programming Methodologies, Amazon Web Services (AWS), Analysis Skills, Atlassian JIRA, Backlog Prioritization, Business Strategy, Business Support, Certified ScrumMaster, Change Management, Cloud Computing, Coaching, Communication Skills, Computer Systems, Continuous Improvement, Cross-Functional, Customer Experience, Customer Relations, Customer Support/Service, Data Entry, Decision Support, Detail Oriented, DevOps, Develop Methodologies, Documentation, English Language, Establish Priorities, Event Management, Information Technology & Information Systems, Kanban, Leadership, Loyalty Programs, Management Strategy, Metrics, Microsoft Office, Microsoft Windows Azure, Mobile Applications, Needs Assessment, Organizational Development/Management, Organizational Skills, Performance Tuning/Optimization, Persuasion Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Process Quality, Product Design, Product Development, Product Management, Product Planning, Product Support, Project Development, Project Planning, Project Schedule, Project/Program Management, Quality Management, Resource Management, Scrum Product Owner, Scrum Project Management and Software Development, ScrumMaster, Servant leadership, Set Goals, Sprint Planning, Sprint Retrospective, Status Reports, Team Lead/Manager, Team Player, Technical Support, Technical/Engineering Design, Time Management, Writing Skills
LOCATION
Callao, VA
POSTED
8 days ago
DescriptionJOB SUMMARYEffectively and efficiently manages the development sprints from planning to execution to review in an agile development environment. In this role, the candidate will lead Agile ceremonies, manage sprints, resolve blockers, and drive continuous improvement. Reporting to the RTE/Director of App Products, the candidate is expected to collaborate with product, design, and engineering leaders to deliver customer-focused enhancements and innovative digital reservation tools. Runs daily scrums, oversees and contributes on requirement documentation, and unblocks barriers to keep the team moving. Coaches and collaborates with cross-functional teams, Product Owners, other Scrum Masters to foster decision-making and continuous improvement. Demonstrates strong leadership abilities and guide the development of agile capabilities in the Global Technology organization and across Marriott’s portfolio of products. In this highly visible role, candidate will help evolve the Loyalty Product team, which leads the design, development, and innovation of loyalty member experiences across Marriott Digital. This is Marriott’s mobile app, used by millions of customers to find and book travel across our 8,000+ hotels and 34 brands, engage with the Marriott Bonvoy program, manage their loyalty accounts, and more. This specific position supports the Mobile Bonvoy App, supporting the Loyalty program team that falls under Marriott's Digital Portfolio.CANDIDATE PROFILE We’re seeking an experienced Scrum Master with a proven track record in large, matrixed enterprises who thrives in a collaborative, fast-paced environment. You have deep expertise in Agile frameworks (Scrum, Kanban, SAFe), strong problem-solving skills, and the ability to remove blockers while aligning teams on priorities and delivery goals.Education and Experience Required: • Undergraduate degree, equivalent experience, or certification. • 7+ years’ information technology experience including:o 4+ years of Agile Delivery experience using Scrum, Kanban and SAFe methodologieso 4+ years planning and problem solving with product management and delivery teamso 4+ years creating and delivering presentations and project plans.o 2+ years working with tools such as Atlassian (JIRA/Confluence), Clarity and/or Cloud-based platforms (Amazon Web Services, Microsoft Azure or Google Cloud)Preferred: • Scrum Alliance Certified Scrum Master (CSM), Certified Scrum Professional (CSP) or PMI’s Agile Certified Professional (ACP) • SAFe certified – SAFe Agilist or SAFe Scrum Master • Servant leadership experience as Scrum Master on an Agile Release Train • Familiarity with product/project development experience on an Agile Teams in a technology-focused organization • Ability to align change management strategies with product development/deployments • Demonstrated experience facilitating meetings at multiple levels of an organization and an understanding of facilitation techniques • Ability to understand and represent both the business and technology • Thrives in a highly collaborative, matrixed, complex, fast paced environment CORE WORK ACTIVITIES Leading Organizational Delivery • Supports one or more software delivery team using Scrum or Kanban methodologies • Facilitates and supports all scrum events: Sprint Planning, Daily Scrum, Refinement, Sprint Review, and Sprint Retrospective • Responsible for ensuring Scrum is understood and the team adheres to Scrum theory, practice, and guidelines • Contributes to the advancement and improvement of Agile practices within the organization • Works with Agile coaches and other Scrum Masters to grow within the role • Acts as servant leader of the Agile Team and directs the initiative delivery team • Partner with Product Managers to maintain plans and communicate progress of the team. This includes product roadmaps, scrum team metrics, and program/project status reporting • Represents the team in cross-team or stakeholder meetings, sharing progress, milestones, and risks in a project management capacity • Provide tracking of key deliverables against PI commitments, summarizing outcomes/decisions back to the team to ensure alignment • Proactively identifies impediments and resolves using network of peers or escalation if needed • Supports Release Train Engineer, Product and Tech teams to manage & remove dependencies and optimize the flow Coaching Teams • Guides and coaches the Scrum Team on how to use Lean and Agile practices and principles to deliver high quality products and services to our customers • Resolves team impediments with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization • Works with product owners to handle backlogs and new requests • Optimizes team performance by recognizing areas of strength and improvement and employing appropriate coaching and development techniques • Develops understanding and encourages team in engineering practices, DevOps and innovation • Works with Scrum Team, as well as internal and external stakeholders, to influence and drive decision making and support organizational project or product teams • Support the development of behavioral change management, communications and training as needed to drive process and tool adoption, implementation, and compliance • Collaborate with key stakeholder groups to validate the effectiveness of standard processes and continuously improves process quality. • Work with Marriott teams to ensure that process-related activities address company needsSkills, Knowledge & Abilities • Highly motivated person that is passionate about collaborating with others to drive results and can motivate others to do the same to improve the organization • Possesses a team-first mentality, has a good sense of humor, is open-minded and proactive • Sound technical experience with infrastructure that can understand and translate business requests into consumable stories and vice versa • Excellent oral and written communication skills with a high attention to detail and impeccable time management skills • Ability to self-manage, recognize and actively address challenges, mediate issues, develop solutions, and implement appropriate courses of action • Highly proficient with MS Office, Jira and Confluence (or equivalent tools) • Ability to expertly read, write and speak in the English languageMaintaining Goals • Submits reports in a timely manner, ensuring delivery deadlines are met. • Promotes the documenting of project progress accurately. • Provides input and assistance to other teams regarding projects.Managing Work, Projects, and Policies • Manages and implements work and projects as assigned. • Generates and provides accurate and timely results in the form of reports, presentations, etc. • Analyzes information and evaluates results to choose the best solution and solve problems. • Provides timely, accurate, and detailed status reports as requested.Demonstrating and Applying Discipline Knowledge • Provides technical expertise and support to persons inside and outside of the department. • Demonstrates knowledge of job-relevant issues, products, systems, and processes. • Demonstrates knowledge of function-specific procedures. • Keeps up-to-date technically and applies new knowledge to job. • Uses computers and computer systems (including hardware and software) to enter data and/ or process information. Delivering on the Needs of Key Stakeholders • Understands and meets the needs of key stakeholders. • Develops specific goals and plans to prioritize, organize, and accomplish work. • Determines priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule. • Collaborates with internal partners and stakeholders to support business/initiative strategies • Communicates concepts in a clear and persuasive manner that is easy to understand. • Generates and provides accurate and timely results in the form of reports, presentations, etc. • Demonstrates an understanding of business priorities

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MROADS