Scrum Master/Agile Coach

About the role:

• We're seeking a proactive Agile Coach / Scrum Master to serve as an impartial facilitator and Agile coach for our software development teams, product organization, and other key stakeholders. In this role, you'll hold teams accountable and foster collaboration, alignment, and transparency, while helping teams deliver high-quality products through predictable delivery and release milestones. You'll assess our current software development practices, team workflows, and organizational needs to recommend and implement Agile frameworks, processes, and ways of working that best support our business objectives. You'll drive continuous improvement, facilitate Agile ceremonies, support backlog readiness and planning activities, remove impediments, manage risks and dependencies, and provide clear visibility into progress toward business and delivery objectives. 

Primary Responsibilities:

Agile Coaching & Organizational Improvement 

• Assess current team practices and partner with Product and Engineering to implement scalable Agile practices, processes, ceremonies, and tooling that improve consistency, transparency, and predictable software delivery across the organization.  
• Coach teams to drive continuous improvement, optimize workflow efficiency, and drive predictable delivery.  
• Continuously evaluate and improve software delivery processes to increase efficiency, predictability, and quality.  

Scrum Facilitation & Delivery Planning 

• Facilitate Scrum events (Quarterly Planning, Sprint Planning, Daily Scrum, Sprint Review, Retrospective, etc.) and ensure outcomes are clear and actionable.  
• Partner with Product and Engineering leadership to improve backlog readiness, requirement quality, prioritization, and acceptance criteria clarity at an organization level.  
• Work with Product and Engineering Leads to support backlog refinement and readiness, ensuring work is clearly defined, appropriately scoped, and ready for development.  
• Coordinate cross-team planning and alignment on objectives, dependencies, deliverables, and release timelines.  
• Coordinate release planning activities across Product, Engineering, QA, and other stakeholders.  

Delivery Execution & Cross-Functional Leadership 

• Identify, escalate, and remove delivery impediments while coordinating cross-functional dependencies and resolving execution risks.  
• Facilitate cross-team collaboration to proactively identify, manage, and resolve inter-team dependencies, enabling effective planning and successful execution of complex initiatives. 
• Drive transparency, ownership, and accountability through delivery metrics, planning rigor, and effective cross-functional communication.  

Metrics, Risk & Reporting 

• Establish and maintain delivery metrics including cycle time, throughput, predictability, sprint health, and release performance.  
• Proactively identify delivery risks, dependencies, and execution bottlenecks and drive mitigation plans.  
• Provide transparent, data-driven reporting on progress, risks, dependencies, and delivery forecasts to support informed decision-making and predictable outcomes. 

Required Experience:

• 3-5+ years as a Scrum Master or Agile Coach supporting Agile software engineering teams.
• Proven experience partnering with Product Owners to refine requirements, establish sprint goals, and ensure backlog readiness.
• Strong cross-organizational facilitation skills and conflict resolution capabilities; able to hold teams accountable with expertise in addressing challenges and conflicts to promote a positive, collaborative environment.
• Hands-on experience with Agile tooling (e.g., Jira, Confluence, Miro) for backlog and metrics.
• Exposure to DevOps practices and release management coordination.
• Solid understanding of Scrum and Agile principles.
• Excellent communication skills with technical and non-technical stakeholders.

Preferred Experience:

• Scrum or Agile certifications (e.g., CSM, PSM I/II, SAFe, ICP-ACC, ICP-ATF).
• Experience mentoring, coaching, or managing other Scrum Masters or Agile practitioners.
• Experience in multi-team or scaled environments with complex dependencies.
• Background in metrics-driven improvement (e.g., cycle time, throughput, predictability).
• Familiarity with product discovery practices and acceptance test–driven approaches.
• Experience working in startup or fast-moving product environments.
• Experience with AI-assisted workflows or developer tooling.
• Experience working on government-focused projects.

ITAR: U.S. Citizen or Green Card Required

CLEARANCE ELIGIBILITY - This position may require eligibility to obtain and maintain a U.S. security clearance. For more information about U.S. Security Clearances: click here.   

Placement at the appropriate job level (entry, senior, etc) will be determined by a combination of years of experience, demonstration of proficiency in this field, and other qualifications.

goTenna is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

goTenna Benefits:

• Equity
• 401(k) plan
• Unlimited PTO
• Parental Leave with Pay
• Holiday pay (including December recess)
• Medical, Dental, Vision and life insurance
• Pre-tax benefits
• Short- and Long-term disability plans
• Professional Development Stipend