Scrum Master

Ampcus Incorporated

Chicago, IL(remote)

JOB DETAILS
SKILLS
Agile Programming Methodologies, Atlassian JIRA, Best Practices, Business Services, Certified ScrumMaster, Coaching, Communication Skills, Consulting, Continuous Improvement, Cross-Functional, DevOps, Enterprise Architecture, Financial Services, IT Service Management (ITSM), Metrics, Microsoft Windows Azure, Regulatory Compliance, Risk Management, Scrum Project Management and Software Development, ScrumMaster, ServiceNow, Sprint Planning, Sprint Retrospective, Standup Meetings, Systems Administration/Management, Team Lead/Manager, Team Player
LOCATION
Chicago, IL(remote)
POSTED
17 days ago

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

 

Job Title: Scrum Master

Location(s): Chicago, IL
(Remote)


Role Overview
We are seeking an experienced ServiceNow Scrum Master to drive Agile delivery across enterprise ServiceNow implementations and enhancement programs. This role will lead Scrum execution, coach cross-functional teams, and ensure high-quality delivery aligned with business objectives, compliance requirements, and platform best practices.

The Scrum Master will work closely with Product Owners, ServiceNow developers, architects, and client stakeholders to deliver scalable, outcome-driven solutions across ServiceNow modules such as ITSM, ITOM, CSM, HRSD, and custom applications.

Key Responsibilities
Agile Delivery & Scrum Facilitation

  • Lead and facilitate all Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
  • Ensure ceremonies are effective, time-boxed, and aligned to sprint goals and committed deliverables.
  • Track sprint progress, velocity, and delivery health metrics.

ServiceNow Program Delivery

  • Support Agile delivery of ServiceNow platform initiatives including configuration, integrations, and enhancements.
  • Partner with Product Owners to maintain well-defined backlogs, user stories, and acceptance criteria.
  • Ensure alignment of delivery with ServiceNow platform roadmap and enterprise architecture.

Team Coaching & Continuous Improvement

  • Coach team members on Agile principles, Scrum framework, and continuous improvement practices.
  • Drive Agile maturity and adoption across teams and stakeholders.
  • Foster a collaborative, high-performing Agile team environment.

Risk & Impediment Management

  • Identify, track, and remove impediments impacting delivery timelines.
  • Manage cross-team dependencies and environment constraints.
  • Escalate risks appropriately while shielding the team from unnecessary disruptions.

Stakeholder & Governance Management

  • Act as a key liaison between delivery teams and client stakeholders.
  • Provide regular updates on sprint progress, risks, and delivery milestones.
  • Support governance processes, reporting, and compliance requirements.

Required Qualifications

  • 6–10+ years of experience in Agile delivery, including Scrum Master roles in enterprise environments.
  • Proven experience supporting ServiceNow platform delivery (ITSM, ITOM, CSM, HRSD, or similar).
  • Strong understanding of Scrum, Agile methodologies, and delivery best practices.
  • Experience managing cross-functional teams in onshore/offshore models.
  • Excellent communication and stakeholder management skills.

Preferred Qualifications

  • Experience in financial services or regulated environments.
  • Exposure to large-scale ServiceNow implementations or transformations.
  • Familiarity with Agile tools (e.g., ServiceNow Agile 2.0, Jira, Azure DevOps).
  • Experience with multi-team or scaled Agile frameworks (SAFe, LeSS, etc.).

Certifications (Preferred)

  • Certified Scrum Master (CSM) / Professional Scrum Master (PSM).
  • SAFe Scrum Master or equivalent Agile certification.
  • ServiceNow certifications (CSA, CIS-ITSM or related).


Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

About the Company

A

Ampcus Incorporated

Ampcus Inc is a global technology and business consulting firm specializing in Digital Transforrmation, Big Data, Analytics, Cyber Security, Testing, IV&V, Infrastructure Management and Enterprise Solutions. Ampcus Inc is an SBA 8(a) certified Women and Minority Owned global Provider of broad range of consulting Services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, their goals become our goals. We are an ISO 9000, ISO 20000, ISO 27000 and CMMi Level certified company.

Ampcus consultants have significant business, engineering and technology experience. Our consultants have over 20 years of business experience and an average of over 10 years of engineering and technology experience. This means that the project teams understand how systems work and how the technology impacts the business processes of organizations.

We believe that success of an engagement is determined by strong project management, clear communication and mutual commitment working collaboratively. Our methodology begins by listening to the customer needs, then working with their teams to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. As a recognized leader providing customized software services, management and engineering solutions to companies around the world, our ability to deliver is a "granted"​ that makes companies put their trust in us to answer their day-to-day business challenges and put them on a path for greater success. We are the choice for our clients because we look at our clients business from a growth perspective.

Industry: Information Technology and Services

Specialties: Digital Transformation, Big Data and Analytics, Infrastructure Management Services, Testing and IV&V, Cyber Security, Active Directory and E-mail Infrastructure, Project Management, Training, and ERP, CRM. EAI, BI

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
http://www.ampcus.com