Screener

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Screener

Job Title: LTC Services Screener II (CT)

Agency: Health & Human Services Comm

Department: CCSE Region 04 Eligibility Det

Posting Number: 19255

Closing Date: 08/06/2026

Posting Audience: Internal and External

Occupational Category: Community and Social Services

Salary Range: $2,694.33 - $3,946.25

Pay Frequency: Monthly

Salary Group: TEXAS-B-11

Shift: Day

Additional Shift:

Telework:

Travel: Up to 25%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Nonexempt

Facility Location:

Job Location City: TYLER

Job Location Address: 3303 MINEOLA HWY

Other Locations:

MOS Codes: 42SX,4C0X1

Brief Job Description:

Screen requests for people who are aging and those with disabilities who are applying for Long Term Care Services and Supports that enable them to remain in the community.

Work involves interviewing elderly consumers and consumers with disabilities, explaining and referring consumers to the appropriate services.

Processes Community Care Services & Eligibility (CCSE) referrals for unit assignment.

Provides general and specific information about CCSE services to individuals and the public.

Makes appropriate referrals to other program areas and to the community organizations.

Generates change requests from consumers, family members, and/or contracted provider agencies.

Provides specific information regarding Interest List services and status of placements.

Handles high volume incoming calls in a Call Center environment which may include working a schedule from 8am - 5pm.

Work includes operating a computer. May perform clerical duties on rotation.

Essential Job Functions (EJFs):

• Answers the toll-free Intake Line for Region 04/05 CCSE.
• Attends work on a regular and predictable schedule in accordance with

agency leave policy.

• Be familiar with and follow all HHS policies and procedures relating to

job performance and work rules.

• Accept and process telephone and fax requests for CCSE program

services. (30%)

• Provides general and specific information about CCSE program

services. (25%)

• Refers intakes to CCSE staff. (20%)
• Refers individuals to other programs, agencies and other community

organizations. (20%)

• Completes special assignments and/or reports. (5%)
• Operates a computer to document, update or inquire into case

records.

• Handles high volume incoming calls in a Call Center environment.
• Communicates on a basic level with others (internally and externally)

to provide, exchange or verify information on CCSE Services.

• Answer inquiries, address issues, or resolve/report problems or

complaints.

• Operates a computer to document, update or inquire into case

records.

• Prepares report/record of each call received in order to provide

management information on program operations.

Registrations, Licensure Requirements or Certifications:

Current Valid Driver's License.

Knowledge, Skills, and Abilities (KSAs):

• Ability to effectively communicate orally and in writing.
• Ability to set priorities, establish timeframes, and meet deadlines.
• Ability to establish and maintain effective relationships with individuals

receiving services, co-workers, contract agency staff, and staff from

other federal or state agencies.

• Ability to operate computer and general office equipment.
• Skills in the use of automated software (i.e. Microsoft Office,

SharePoint, etc.)

• Knowledge of interviewing techniques to obtain personal information,

to make inquiries, and to resolve conflicting statements

• Knowledge of interviewing techniques to obtain personal information,

to make inquiries, and to resolve conflicting statements.

• Knowledge of resources that serve individuals who are older or have a

disability

Initial Screening Criteria:

• High School Diploma or equivalent is required.
• Application indicates willingness to travel at least 25% of the time for

meetings and trainings.

• Experience using email and other automated applications, such as

Microsoft Office products.

• Ability to communicate effectively in writing as observed by detail and

completeness of information provided on the state application

• Application indicating bilingual: English/Spanish preferred.

Additional Information:

Must have reliable transportation. Must be able to attend training which may

require overnight stay.

This position may be eligible for telework. Please note, all HHS positions are

subject to state and agency telework policies in addition to the discretion of

the direct supervisor and business need.

Applicants with previous employment with CCSE will be reviewed by

program management to determine appropriate entry level. HHS salary

provisions are used to determine the hiring salary.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies

will provide reasonable accommodation during the hiring and selection

process for qualified individuals with a disability. If you need assistance

completing the on-line application, contact the HHS Employee Service Center

at 1-888-894-4747. If you are contacted for an interview and need

accommodation to participate in the interview process, please notify the

person scheduling the interview

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditors Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.