Scoop Shop Team Member - Burlington, VT

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.
 
We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference. 

What truly sets us apart is how we work. 

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done. 

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.  

Scope: Part-time, Seasonal

Location: Burlington, Vermont

ABOUT BEN & JERRY's:

Ben & Jerry's Homemade Inc., started in 1978 in a renovated gas station in Burlington, Vermont, USA, founded by childhood friends and dedicated activists Ben Cohen and Jerry Greenfield. In 2000 Ben & Jerry’s became a wholly owned autonomous subsidiary of Unilever with a unique governance structure that provides for an independent Board of Directors vested with primary responsibility for advancing Ben & Jerry's social mission and ensuring the essential integrity of the brand. Central to the mission of Ben & Jerry's is the belief that all three parts of its mission must thrive equally. This translates into a high-paced growth environment without compromising our grassroots and activist spirit. That is how we remain a true purpose-led organization with a connected 3-part mission.

OBJECTIVES:

To assist the Manager in the daily operations of the scoop shop. To work as a member of the scoop line team performing a variety of duties including scooping ice cream, handling cash, cleaning and maintaining excellent customer service. To support and perform all job duties as directed by the Manager.

PRIMARY ACCOUNTABILITIES:

• Ensure that all of our products are served to the customers, as outlined in the Team Member’s Training Handbook.
• Learn all operating systems, products, flavors, and standards outlined in the Team Member’s Training Handbook, with an added emphasis on ergonomics and safety for scooping and other work functions.
• Provide assistance in the daily operations for their shift including store & staff appearance, customer service, cleanliness, compliance with all safety and operating standards, merchandising and production and inventory of waffle cones, cakes, novelties, and baked goods
• Ensure customer satisfaction with friendly, timely service and proper product handling.
• Support Manager in meeting sales goals by following upselling strategies, sampling flavors to customers, and working efficiently to keep the line moving.
• Ensure that all opening and closing procedures are followed and executed in a timely manner.
• Ensure proper product portioning through daily scoop practice, tracking all lost product, and recording all product used on the daily ice cream inventory form. 
• Follow all cash register and cash handling systems established by the Manager to ensure the accuracy of all register and cash transactions.

SECONDARY ACCOUNTABILITIES:

• Participate in store planning meetings with the Manager, Assistant Managers and Shift Managers and attend other meetings and activities as needed.
• Fulfill all added responsibilities of Team Members during the peak summer and fall season:

• Scooper: Scoop all menu items, upsell customers, be knowledgeable of all ice cream flavor ingredients, ensure accurate cash handling and register procedures, while providing excellent customer service.

• Restock: Provide all co-workers with any and all needed ice cream bulks, restocking of all paper products, toppings, spoons, and in general be ready to provide assistance with what ever needs to be done.

• Waffler: Make all needed fresh baked waffle cones to the scoop lines.  Accurate portion control and speed are essential in the position.

• Table Runner: This position involves the cleaning of the customer area, outdoor café area and other designated areas to include sweeping floors, washing table tops, emptying the garbage, cleaning bathrooms, folding tee shirts, wiping counter tops and providing any assistance to the guests like finding a table for them or carrying cones to their table.

• Flavor Coach: This position provides assistance to our guests by providing them with menu item or flavor ingredient answers, or trivia questions.

QUALIFICATIONS:

• Strong mathematics skills, comfortable handling money and counting back change.
• Excellent communication (both verbal and written) and interpersonal skills.
• Ability to work independently. A self-starter.
• Ability to handle a wide variety of tasks at one time while serving customers.
• Highly organized, energetic, team oriented individual with a positive “can –do” attitude and a strong commitment to outstanding customer service.
• Physical aspects of the job include; oversize merchandise handling, bulk containers of ice cream weighing up to 17 pounds, supply orders, general cleaning and maintenance, and standing for up to 8 hours per day.
• Store is open 7 days per week, morning and evening hours; individual must be willing to work nights, weekends, extended hours and holidays.

#TMICC

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

- Roles with real accountability and visible impact

- Free to move fast, experiment and challenge how things are done

- Continuous learning and development as the business grows

- Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.

For more information about your Federal rights, please see Know Your Rights: Workplace Discrimination isIllegal and Pay Transparency Non discrimination Provision.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.

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