SCM Technical Writer

SCM Technical Writer - Contingent Labor

Summary of the Position:
Technical writer to develop high-quality documentation for SCM processes, including but not limited to warehouse operations, inventory, material planning, purchase order monitoring and logistics. The role will work closely with process owners (SCM Director, Warehouse Ops Manager, Purchasing Manager), SCM Advisors and key stakeholders to develop/update operational processes into clear and standardized company documents: policy, standards, procedures, and guidelines.

Key responsibilities:

• Review, develop, update SCM processes documentation:
  • Policies and standards
  • Standard operating procedures (SOPs)
  • Process maps, workflows and templates
  • Work instructions (guidelines, desk references, RACIs and checklists)
  • Training material
• Conduct interviews with process owners, advisors and stakeholders to gather and clarify process information and validate documentation
• Document current-state ("As-Is") and future state ("To-Be") for selected business processes
• Create process flow and diagrams as needed
• Ensure documentation aligns with company governance and quality standards, use standard templates, SCM defined terms and writing standards in connection/align with existing policies, standards and procedures
• Maintain version control for documents being developed/updated (when managed outside of document control tool)
• Identify documentation gaps and recommend improvements

• Bachelor's degree in technical writing, business process documentation, supply chain management, or related field
• 5+ years' experience in technical writing for business processes
• Experience supporting supply chain management organizations
• Experience with process improvement methodologies (e.g.: lean six sigma) - preferred

• Excellent writing and verbal communications skills
• Strong interviewing and facilitation skills
• Mastery in Word
• Experience using documentation and diagramming tools such as:
  • Visio
  • SharePoint
  • PowerPoint
  • Documentum or other Document Management Systems
• High attention to detail and quality
• Strong organizational and progress reporting skills