Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Qualifications
ABOUT THE WORK: The Director of Information Systems plans and executes organization-wide information systems strategy and oversees the Information Systems Team in executing this strategy. Primary responsibilities include ensuring optimal support for key information systems, providing oversight into strategy and operations, project management, vendor relations, and managing the Information Systems Team. The position reports to the Senior Director of Operations and supervises the Data Coordinator.
• Builds a culture of customer service within the Information Systems team. Creates and oversees customer service processes for supporting end users in their effective use of organizational information systems. • Builds the information and application ecosystem at the Schwartz Center in a way that best meets the organizations operational and reporting requirements. Identifies opportunities for information systems to further the organizations strategy. • Manages projects related to key business applications including Salesforce, Intacct, LearnUpon, Cvent, Emma, partner website portal, and related integrations. Leads change management and communication efforts in support of information systems initiatives. • Provides oversight for the continual improvement of the Salesforce system. Works closely with the information systems team, internal staff, and external stakeholders to identify opportunities to innovate and improve business processes. • Ensures data systems and requirements are incorporated into organizational planning and development. • Establishes policies, practices, and security measures to safeguard information resources and comply with compliance requirements. • Supervises Information Systems staff and supports their professional development. • Provides oversight to staff members across the organization who manage the daily operations of multiple data systems and tools. May serve as a resource for the Development team in the operation, planning, and management of the Atlas system. • Provides backup application support as needed.
WERE A GOOD FIT IF YOU HAVE:
• 8-10 years of experience supporting organizations in the effective use of information systems and/or a BA • Prior experience working with Salesforce and ERP systems preferred • Prior experience designing and managing support processes, with ITIL certification preferred • Strong understanding of database concepts and methods of systems integration • Prior experience supervising personnel • A customer-service approach to serving members and colleagues. Strong communication skills including relationship-building, the ability to manage up and across, and equanimity in working with a variety of personal styles • Strong analytical and organizational skills including flexibility to manage multiple projects and the ability to delegate. • Strong commitment to quality work. • Comfortable working within the guidelines of a larger institution. • Flexibility to work some evenings and weekends as necessary. • Desire to be a part of an organization that is creating a better healthcare world.
Additional Job Details (if applicable)
WERE A GOOD FIT IF YOU HAVE:
• 8-10 years of experience supporting organizations in the effective use of information systems and/or a BA • Prior experience working with Salesforce and ERP systems preferred • Prior experience designing and managing support processes, with ITIL certification preferred • Strong understanding of database concepts and methods of systems integration • Prior experience supervising personnel • A customer-service approach to serving members and colleagues. Strong communication skills including relationship-building, the ability to manage up and across, and equanimity in working with a variety of personal styles • Strong analytical and organizational skills including flexibility to manage multiple projects and the ability to delegate. • Strong commitment to quality work. • Comfortable working within the guidelines of a larger institution. • Flexibility to work some evenings and weekends as necessary. • Desire to be a part of an organization that is creating a better healthcare world.
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Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.