School Operations Associate (SOA) - East Campus

School Operations Associate

The School Operations Team is focused on creating the conditions by which our schools can thrive by designing and leading efficient, safe, joyful, and just systems; working to remove obstacles to learning and find creative solutions to challenges to enable the highest level of teaching and learning; and providing best-in-class customer service to families and staff members to ensure they feel welcomed, cared for and a valued member of our community. The School Operations Associate (SOA) is a school based position that ensures students, families, and staff have the information and resources they need to succeed. The SOA supports the day-to-day operations procedures that allow the school to run efficiently and effectively.

Education/Certification

• High School/GED Required
• Bilingual/English and Spanish Required

Experience

• 1-2 years experience in school administration/front office

Special Knowledge/Skills

• Must be able to communicate effectively with scholars and co-workers, parents and other stakeholders
• Ability to follow verbal and written instructions
• Ability to creatively problem-solve in a team atmosphere
• Strong organizational, communication, and interpersonal skills

Responsibilities and Duties

1. Assists with the implementation of the day-to-day school based operations policies and procedures
2. Implements the Great 8 procedures such as arrival, dismissal, lunch
3. Captures all transportation changes from parents
4. Manages school child nutrition program, tracking, and reporting
5. Supports with school based strategies to ensure kids are in seats
6. Supports application verification calls and updates application system as needed
7. Coordinates with District Director of Operations to implement school enrollment calendar events
8. Supports school attendance process and maintenance of attendance records
9. Makes daily attendance calls based on guidance from Attendance and PEIMS Specialist
10. Documents all attendance changes and corrects attendance data
11. Ensures clear and effective communications with all community members and stakeholders
12. Ensures all parent facing materials are readily available
13. Schedules parent meetings with appropriate team members
14. Manages all phone calls coming into the school and from the Campus Receptionists
15. Prepares and sends school specific family communication - school newsletters, event updates, etc.