Analysis Skills, Business Solutions, Call Center Operations, Call Center Software, Call Centers, Change Management, Communication Skills, Community Relations, Consensus Building Skills, Cross-Functional, Detail Oriented, Establish Priorities, Healthcare, Identify Issues, Information Systems/Technology IS/IT Administration, Interpersonal Skills, Leadership, Lean Six Sigma, Microsoft Visio, Network Programming, Outpatient Care, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Process Development, Process Improvement, Project/Program Management, Salesforce.com, Schedule Development, Six Sigma Certification, Strategic Planning, Systems Administration/Management, Team Player, Time Management, Workflow Analysis, Workforce Planning
Scheduling Workflow Analyst- Patient Access Organization - - 31065 - UCLA Health
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Scheduling Workflow Analyst- Patient Access Organization
General Information
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Work Location: Los Angeles, CA, USA
Onsite or Remote
Fixed Hybrid
Work Schedule
Varies- Monday thru Friday 7am-7pm
Posted Date
06/08/2026
Salary Range: $29.17 - 56.37 Hourly
Employment Type
2 - Staff: Career
Duration
Indefinite
Job #
30979
Primary Duties and Responsibilities
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UCLA Health runs and operates over 200 outpatient clinics located in Southern California with over 3,000,000 outpatient encounters annually. Working under the direction of the Patient Access Organization's Scheduling Pathways and Technology Director, the Scheduling Workflow Analyst will play a crucial role in optimizing scheduling workflows to enhance efficiency and streamline processes between the PAO and UCLA Health's ambulatory clinics. The Scheduling Workflow Analyst will work closely with the Patient Access Organization leaders, Ambulatory Clinics, and the Access Systems Program Managers to document and analyze workflows against access standards and protocols, and provide recommendations on enhancements (by way of scheduling policies and technology) to optimize operational workflows.
Salary range: $29.17-$56.37
Job Qualifications
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Requirements
- Bachelor's degree in related area and / or equivalent experience / training
- Proficiency in using workflow mapping tools, such as Visio
- Experience working in clinic and call center operations
- Proven experience in process improvement and optimization within a healthcare setting
- Business applications management (e.g., Epic, Salesforce)
- Familiarity with scheduling software and call center technologies
- Demonstrated ability to build consensus among a diverse group of stakeholders
- Experience and comfort in delivering presentations to senior leadership
- Proven understanding and articulation of clinic operational key performance indicators
- Strong analytical skills and attention to detail with the ability to interpret data and identify actionable insights
- Ability to strategically plan and set realistic and impactful goals
- Demonstrated change management skills
- Excellent project management skills
- Develops workforce strategies and plans to meet changing business needs
- Ability to organize and prioritize workload to meet deadlines
- Likes to stay current on all contact center technology through program attendance, networking with peers in professional organizations, and other avenues
- Champions a compelling vision and works collaborative across diverse teams through transitions to new achievements
- Ability to build strong relationships with administrators, IT professionals, clinical providers, and care teams
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
- Capable of communicating through formal presentations, reporting to senior leadership both within and outside of the organization
- Capable of acting in the capacity of a public liaison for the central access and the organization, helping to build and maintain relationships in the community and represent the organization's brand
- Ability to perform role with minimal supervision, notice, or direction to identify and resolve problems and meet performance goals
- Ability to adapt to changing priorities and work effectively in a fast-paced environment
Preferred
- Master's Degree
- Six Sigma or Lean certification
- Minimum ten (10) years of health care experience
As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.
Current/former UC employees are subject to a personnel file review.
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