Administrative Skills, Amusement Parks, Analysis Skills, Auto Insurance, Background Investigation, Budgeting, Calendar Management, Call Monitoring, Coaching, Communication Skills, Computer Skills, Computer Software, Conflict Resolution, Cross-Functional, Detail Oriented, Driver's License, Establish Priorities, Forecasting, Interpersonal Skills, Leadership, Liability Insurance, Lift/Move 50 Pounds, Mentoring, Microsoft Excel, Microsoft Word, Multitasking, Needs Assessment, Operational Support, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Project Schedule, Record Keeping, Safety/Work Safety, Sales Closing Skills, Strategic Planning, Team Lead/Manager, Team Player, Time Management, Time Tracking, Training/Teaching
At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Scheduling Team Lead who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.
We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Scheduling Team Lead will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
The Scheduling Team Lead is responsible for overseeing and working with the Scheduling Team and designated Dollywood cost centers. The Scheduling Team Lead will ensure Host work schedules are completed in a timely, accurate manner, and posted in accordance with Dollywood policies and procedures. The Scheduling Team Lead will be responsible for labor management control focusing on analysis to ensure the Division is on target for budgeted labor models. The Scheduling Team Lead will also assist with the coordination of training and mentorship aspects of the Scheduling program. All of this will be done in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood Company.
Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Summary of Essential Functions and Responsibilities
- Provide support to designated cost center Leadership by completing weekly work schedules, ensuring their accuracy and posting in accordance with established guidelines
- Coordinate with all departments within the Centralized Scheduling cost centers, Helping Hands, special groups and other various sources to fill required positions as needed to ensure designated areas operate at Guest Excellence
- Coordinate with Hosts in designated cost centers to account for requested days off, leave of absence requests and other availability related situations
- Review labor forecast and align schedules to meet labor management expectations
- Oversee and assist in the development and implementation of strategic and long-range plans for Centralized Scheduling
- Provide support to designated Managers and Supervisors in the form of analytical reporting and communication of findings
- Work with Centralized Scheduling teams to understand labor needs of individual cost centers and make decisions based on that information to schedule locations accordingly
- Maximize the efficiency for Centralized Scheduling schedules, including staying within the guidelines of the budget model, developing initiatives to maximize hosts' availability and following ACA classification requirements
- Provide verbal and written communication for scheduling changes as required
- Track and provide weekly summary to Management teams on all required metrics, such as scheduled hours vs. actual hours, employment statistics, and training attendance
- Monitor the centralized call-in line daily and identify/contact replacements as necessary
- Coach and develop all members of the Centralized Scheduling Team
- Provide office support as/when required, including taking messages, receiving visitors, record keeping/filing and assisting Hosts as needed
- Be a role model in the areas of attitude, enthusiasm, and attention to detail, adherence to policies and concern for both guests and hosts
- Maintain confidentiality as required
- Complete assigned special projects in a timely manner
- Serve as Team PIC
- Maintain cost center qualifications, in a minimum of three (3) areas, to support park operations if needed
Management reserves the right to change and/or add to these duties at any time
Education and Experience Required
- Must be at least 18 years of age
- High school diploma or equivalent required (college degree preferred)
- Must have proven skills in time management, short and long-term planning and strong organizational skills to be able to coordinate multiple tasks
- Experience in using and understanding time tracking and labor scheduling software preferred
- Proficient knowledge of computer software (UKG, Word, Excel, Teams)
- Must successfully complete a pre-employment background check including motor vehicle and drug screen
- Valid driver's license and proof of auto liability insurance
Knowledge, Skills, and Abilities
- Able to make a friendly impression when speaking to or corresponding with Guests, vendors, and other Hosts
- Must be self-motivated and disciplined
- Must be able to prioritize and complete work assignments on a timely basis
- Must maintain strict confidentiality and judgment regarding privileged information
- Must have professional appearance with good personal hygiene
- Must be productive in a fast-paced environment
- Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
- Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
- Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
- Must be able to communicate effectively with Guests and Hosts using approved communication methods
- Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
- Able to comprehend instructions and retain information
- Able to perform duties consistent with creating a safe and secure environment for Hosts and Guests
- Able to be flexible to handle frequent changes in priorities
- Able to add, subtract, multiply and divide with accuracy
Physical Requirements | Environmental Conditions
- Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs utilizing company's safety guidelines for safe lifting
- Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 14 hours
- Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
- Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat
- Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.