Corporate Policies, Documentation, Financial Management, Information Technology & Information Systems, Insurance, Medicare, Plan Meetings, Process Management, Radiology, Record Keeping, Telephone Skills, Time Management
RAYUS now offers DailyPay-giving you the flexibility to access your earnings on the same day you work.
At RAYUS Radiology, we are redefining the patient experience by elevating radiology as a critical first step in diagnosis and treatment. Come join us and shine brighter together!
We're looking for a remote Scheduling Specialist to provide exceptional support to patients and referring providers. In this role, you will answer inbound calls, coordinate appointments, and process documentation to ensure a smooth and positive scheduling experience.
This position requires up to 6 months of in person, onsite training at our Chesterfield, Missouri location.
Working hours are Monday-Friday, from 9:00 a.m. to 5:30 p.m. CST with a rotational Saturday shift every 4 weeks.
We also offer an excellent benefits package designed to support your health, well being, and work-life balance. Our comprehensive benefits include medical, dental, and vision coverage; paid time off; paid holidays; and additional resources to help you thrive-both inside and outside of work.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(85%) Scheduling Activities
- Answers phones and handles calls in a professional and timely manner
- Maintains positive interactions at all times with patients, referring offices and team members
- Schedules patient examinations according to existing company policy
- Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
- Ensures all patient data is entered into information systems completely and accurately
- Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
- Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction
- Maintains an up-to-date and accurate database on all current and potential referring physicians
- Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
- Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave)
- Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only
(10%) Insurance Activities
- Pre-certifies all exams with patient's insurance company as required
- Verifies insurance for same day add-ons
- Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
(5%) Other Tasks and Projects as Assigned