Scheduling & Reservations Specialist – Remote

Key Responsibilities: Coordinate and manage client scheduling and reservation requests Assist with booking updates, modifications, and confirmations Maintain accurate records and documentation within internal systems Communicate professionally with clients via email, phone, and messaging tools Support internal teams by ensuring schedules and reservations are properly aligned Monitor deadlines and follow established workflows and procedures Provide timely follow-up to ensure a smooth client experience Qualifications: Strong organizational and time-management skills Excellent written and verbal communication abilities Comfortable working independently in a remote setting Basic computer proficiency and ability to learn new systems Detail-oriented with the ability to manage multiple tasks Customer-focused mindset with a professional demeanor Preferred Skills: Prior experience in scheduling, reservations, customer service, or administrative support Familiarity with online scheduling tools or booking systems Experience working in a remote or virtual environment Work Environment: Fully remote Flexible scheduling within business needs Supportive, team-oriented environment Structured training and ongoing resources provided $45,000 - $65,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. This role focuses on assisting with scheduling requests, maintaining accurate reservation records, and delivering a positive client experience through clear communication and follow-up.