Scheduling Coordinator
Position Overview
NEO Surgical Group is seeking a highly organized and detail-oriented Scheduling Coordinator to join our growing healthcare team. This role plays a critical part in ensuring efficient patient scheduling, seamless office operations, and an exceptional patient experience in a fast-paced medical environment.
The ideal candidate is professional, dependable, and comfortable communicating with patients, providers, and staff while managing multiple priorities throughout the day.
Key Responsibilities
- Coordinate and manage patient appointment scheduling accurately and efficiently
- Communicate with patients, physicians, and internal staff regarding scheduling needs, updates, and appointment confirmations
- Utilize HIPAA-compliant systems, including Athena One EMR, to schedule, update, and maintain patient appointments
- Maintain accurate patient records while ensuring confidentiality and compliance with privacy regulations
- Answer incoming calls, respond to emails, and handle appointment-related inquiries professionally and courteously
- Verify appointment details, insurance information, and patient demographics as needed
- Assist with general administrative duties including filing, documentation, and office support tasks
- Collaborate with clinical and administrative teams to improve scheduling workflows and patient flow
- Ensure compliance with office policies, medical scheduling protocols, and regulatory requirements
Qualifications
- Previous experience in medical scheduling, healthcare administration, or a related healthcare role preferred
- Knowledge of medical terminology and medical office procedures
- Experience with scheduling software and EMR systems; Athena One experience strongly preferred
- Strong organizational skills with exceptional attention to detail
- Excellent verbal and written communication skills
- Ability to multitask, prioritize responsibilities, and perform efficiently in a fast-paced environment
- Professional demeanor with strong customer service skills
- Bilingual candidates are encouraged to apply
If you are motivated, organized, and looking to grow within a dynamic healthcare organization, we encourage you to apply today.