Open Arms Assisted Living is seeking a highly organized and dependable Scheduling Coordinator to support staffing operations across a large portfolio of residential homes. This role is essential to ensuring all homes are properly staffed, shifts are covered, and residents receive consistent, high-quality care.
The ideal candidate thrives in a fast-paced environment, demonstrates strong problem-solving skills, and takes full ownership of staffing needs from start to resolution.
Key ResponsibilitiesScheduling & Staffing
- Develop, manage, and maintain staff schedules across multiple homes and all shifts (1st, 2nd, and 3rd)
- Ensure full coverage of all scheduled shifts daily
- Adjust staffing in real time based on availability and operational needs
Call-Off Management & Shift Coverage
- Respond promptly to call-offs, no-shows, and urgent staffing gaps
- Proactively secure replacement staff through available resources (float staff, overtime, call-ins)
- If coverage cannot be secured, the Scheduling Coordinator is required to report onsite and remain until appropriate coverage is arranged
Communication & Coordination
- Maintain accurate staff availability and contact information
- Communicate schedule updates clearly and promptly to staff and management
- Work closely with leadership to address ongoing staffing needs
On-Call Rotation
- Participate in a rotating on-call schedule with other Scheduling Coordinators
- Manage the designated scheduling phone during assigned after-hours and weekend rotations
- Respond to urgent staffing needs during on-call periods
Tracking & Reporting
- Track attendance, including call-offs, late arrivals, and no-shows
- Identify trends and escalate concerns to management
- Support enforcement of attendance and scheduling policies
Qualifications
- Experience in staff scheduling, coordination, or healthcare operations preferred
- Strong organizational and multitasking skills
- Ability to work under pressure and handle urgent situations
- Excellent communication and problem-solving abilities
- Reliable, responsive, and detail-oriented
Work Schedule & Expectations
- Standard office hours are 8:00 AM – 5:00 PM
- Must be able to respond to staffing needs in real time during working hours
- Participation in after-hours and weekend on-call rotation is required
- Flexibility to address urgent staffing issues outside of standard hours when assigned on-call
- Willingness to step in and provide onsite coverage when necessary
Compensation & Benefits
- Competitive hourly pay (based on experience)
- Opportunities for growth within a growing organization
- Supportive and team-oriented environment
Why Join Open Arms Assisted Living?
Join a growing organization that provides structured, high-quality care across multiple residential homes. This role plays a direct impact in maintaining safe, fully staffed environments for both residents and staff.