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Scheduling Coordinator

Paradigm Oral Surgery

Grand Rapids, MI

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JOB DETAILS
SKILLS
Administrative Skills, Calendar Management, Customer Support/Service, Dental Ceramics, Detail Oriented, HIPAA (Health Insurance Portability and Accountability Act), Oral Surgery, Organizational Skills, Patient Care, Patient Charts, Team Player, Telephone Skills, Time Management, Typing
LOCATION
Grand Rapids, MI
POSTED
3 days ago
Advanced Oral Surgery and Dental Implant Studio

Scheduling Coordinator
In-office | Full-time
Grand Rapids, MI

Website: Advanced Oral Surgeon and Dental Implant Studio

About the Opportunity

Weare an elite oral surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We are looking for a fun, hardworking, compassionate, team player to help us grow the practice and continue to serve our community with all of their oral surgery needs. Previous oral surgery experience is a plus but not required.

The role of the Scheduling Coordinator is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients.

Role and Responsibilities

The Scheduling Coordinator will greet patients, answer phones, schedule appointments, collect patient financial responsibility and prepare patient charts.
  • Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
  • Greets patients and visitors immediately upon arrival with a friendly demeanor.
  • Answers the phone promptly with a smile.
  • Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms.
  • Prepares a daily schedule for each provider.
  • Prepares patient charts.
  • Manages patient flow to reduce patient wait time.
  • Assists patients as necessary.
  • Maintains reception area in a neat and orderly condition.
  • Maintains professional relationship with referring offices.
  • Maintains confidentiality of all information in accordance with HIPAA.
  • Performs other related duties as assigned.
Education and Experience
  • High school diploma or equivalent required.
  • One year of customer service experience required.
Skills and Abilities
  • Understanding of dental terminology.
  • Friendly, inviting, and professional personality and presence.
  • Basic office skills such as typing and filing.
  • Good organizational skills.
  • Attention to detail.


Core Benefits & Wellness

Medical (including Virtual Care), Dental, and Vision Coverage

Employee Assistance Program (EAP)

Uniforms/Scrubs provided

Financial Well-Being

Competitive pay, Bonus potential, and annual merit reviews

401(k) Plan w/Company Match

Health Savings Account (HSA) with HDHP health plans

Life Insurance

Basic and Supplemental Life Insurance

Spouse and Child Life Insurance

Time Off, Disability And Leave Of Absence

Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays

Long and Short Term Disability Plans

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, gender identity, or protected veteran status.

About the Company

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Paradigm Oral Surgery