Scheduling Assistant II

Position: Scheduling Assistant II

Location: Allentown, Pennsylvania

Duration: Contract

Job ID: 178522

Job Overview:

We are seeking a detail-oriented and customer-focused Scheduling Assistant II to join our team in a hybrid role, requiring three days in the office each week. The ideal candidate will serve as the central point of contact for incoming customer inquiries, assist schedulers with proactive customer communication, and provide administrative support throughout the job scheduling process. This role is critical in ensuring smooth operations and excellent customer service.

Responsibilities:

• Act as the central point of contact for all incoming customer calls and emails.
• Address customer questions and concerns to the best of your ability, delegating to the appropriate individual or group when necessary.
• Log customer calls and provide weekly reports.
• Assist schedulers with proactive customer communication throughout the job scheduling process.
• Provide clear guidance to customers on pre-job requirements, such as inspection due dates, physical work to be completed, setting up new meter accounts, etc.
• Schedule customer appointments and issue reminders or confirmations.
• Maintain a log of all communications and report weekly.
• Assist in creating work packets and processing bundled job cards.
• Remove job holds once verified and create IVR appointments.
• Assist in work order closeout and schedule temporary disconnects.
• Investigate property damage claims and schedule work if liability is determined.

Qualifications:

• Strong customer service and communication skills.
• Ability to handle multiple tasks and prioritize effectively.
• Proficiency in logging and reporting customer interactions.
• Experience in scheduling and administrative support is preferred.
• Attention to detail and problem-solving skills.
• Familiarity with job scheduling processes and tools is a plus.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $25- $28

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 214-740-2424. To report any concerns, please email us at legal@pinnacle1.com

During the hiring process, we may use artificial intelligence (AI) tools to assist in evaluating information related to your application. These tools may help analyze job-related qualifications or assist recruiters in reviewing applications and interview responses. AI-generated information is one factor considered in our hiring process. Final employment decisions are made by qualified hiring personnel and are not based solely on AI-generated recommendations.

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