Position: Interpreter Services Scheduler Assistant Department: Interpreter Services Shift: Varies Shift Hours 8:00 am-4:30 pm Facility: Miami Valley Hospital
The Interpreter Services Scheduler/Assistant is a high-profile role with substantial responsibility, providing support to Interpreter Services program. This role will evaluate and coordinate daily language interpretation requests to ensure the delivery of interpreter services to limited English proficiency (LEP) and deaf patients, including direct responsibility for scheduling appointments with language vendors. The Scheduler/Assistant will also perform as a medical interpreter to our Spanish-speaking patients when assigned. Other duties include maintaining an accurate log of interpreting services concerns/requests/etc., working with the System Interpreter Services Coordinator to assure compliance with policies and legal requirements regarding communication with LEP and deaf patients, and maintaining the confidentiality of patient and other sensitive information. The Scheduler/Assistant will also provide occasional clerical support to the Integrated Care Management Department (ICM), including ordering supplies, processing maintenance requests, etc.
Education
Minimum Level of Education Required: High School completion / GED
Additional requirements:
§ Type of degree : N/A
§ Area of study or major : N/A
§ Preferred educational qualifications : Interpreting experience
§ Position specific testing requiremen t: Spanish Assessment
Licensure/Certification/Registration
§ Medical Spanish interpreter certification or experience in the field. § Notary from county of residence a plus.
Experience
Minimum Level of Experience Required: 1 - 3 years of job-related experience
Prior job title or occupational experience: Spanish interpreter
Prior specific functional responsibilities: N/A
Preferred experience: Spanish interpreter
Other experience requirements: N/A
Knowledge/Skills
1. Fluent in English and Spanish, with excellent verbal, telephone, and written communication skills.
2. Demonstrated ability to interact with and understand people from different cultural, socioeconomic, or other backgrounds.
3. Excellent interpersonal and customer service skills, with the ability to demonstrate compassion, fairness, and an inclusive approach to a wide variety of individuals and groups from within and outside of the organization.
4. Ability to interact with patients and families of varying degrees of illness, under stressful and/or emergency situations.
5. Proven exceptional organizational skills, with the ability to change focus rapidly with minimal disruption to productivity and quality.
6. Computer skills with proficiency in keyboarding, Microsoft Office (Word, Outlook, Excel, etc.), data management required. Prior experience with electronic medical record platform a plus.
7. High attention to detail, demonstrated with excellent planning and time management skills.
8. Able to work independently and as part of a team.
9. Able to maintain the security of patient and other confidential information.