SBDC Program Coordinator

Job Title

SBDC Program Coordinator

Agency

West Texas A&M University

Department

SBDC

Proposed Minimum Salary

Commensurate

Job Location

Amarillo, Texas

Job Type

Staff

Job Description

The A&M System strives to maintain a competitive, high-quality benefit package to support the health and wellness needs of our workforce. This includes comprehensive health and welfare insurance plans, additional health and lifestyle programs, and optional retirement savings opportunities. Eligible employees will have access to paid leave programs in addition to 13-15 paid holidays each year. For more information regarding the benefit package go to: West Texas A&M University: Human Resources Benefits

NOTICE - All posted positions are subject to budget approval.

General Summary:

The Small Business Development Center Program Coordinator, under general supervision of the SBDC Regional Director, provides support to the SBDC staff, with office management, program and event marketing, developing and implementing training and events for clients, client data management, and required reporting. The Program Coordinator also assists SBDC clients with general business inquiries.

Responsibilities:

• Plan, execute, and report on public training activities for the SBDC and its resource partners.
• Primary point of contact for customer service inquiries and client intake.
• Consult with existing & potential clients about assumed name filing procedures at county and state government levels.
• Performs office duties such as answering phones, scheduling appointments, and completing necessary forms and reports.
• Conduct assessments of client needs for proper disposition of resources available
• Determine allocation of SBDC resources as regards client services.
• Maintain client records database.
• Create and maintain federal SBA reports for client activity, training, and research.
• Assists in the development of workshops, training programs, and special events that are responsive to the needs of the business community and SBDC resource partners.
• Creates a monthly video client success story to highlight SBDC client achievements and SBDC assistance.
• Supervise student employees to ensure that they are assisting SBDC clients, SBDC staff, and resource partners as requested.
• Maintains 100% compliance with timely completion of required System, University and job-specific online training courses.
• This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties as assigned.

Necessary Qualifications:

• Bachelor's degree or equivalent combination of education and experience.
• Three (3) years of related experience in customer service and/or office management as well as event coordination and marketing.
• Experience working with Microsoft Office.
• Strong oral & written communication skills
• Self-motivated with ability to work independently and within deadlines.

Preferred Qualifications:

• Master's degree.
• Two (2) years of supervision of student employees.
• Video filming and editing.
• Website administration.
• Knowledge of Proficiency with Microsoft Outlook, Excel, Word, PowerPoint and database applications.
• Strong time management and organizational skills, strong oral communication skills and the ability to effectively interact in individual and group engagements.
• Strong written communication skills and the ability to generate traditional and electronic correspondence.
• Exercise initiative and appropriate independent judgement.
• Ability to multitask and work cooperatively with others.

Applicant Instructions:

Please include the following with your application:

• Cover letter
• Resume
• Three references

Please attach all documents in the attachment box at the bottom of the "My Experience" page before continuing through the application. Please use the "Upload" button to add each document individually. All revisions must be made prior to application submission. If you need assistance with uploading documents, please contact WTAMU Human Resources at hr@wtamu.edu.

Due to budgetary reasons, West Texas A&M University will not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

Texas law requires all males age 18 through 25 to be properly registered with the Selective Service System.

Equal Opportunity /Veterans/Disability Employer.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.