SAP S/4HANA Service Management Consultant

Interview : Video

Visa : USC, GC, GC EAD, h4, L2

This is hybrid from day-1 ( Need local candidates )

Description :

Role Overview
We are seeking an experienced SAP S/4HANA Service Management Consultant to support a program currently in the late design phase. This role requires a hands-on functional expert who can validate, refine, and transition solution designs into build-ready deliverables while ensuring alignment with business requirements and SAP best practices.

Key Responsibilities
Design Validation & Refinement

• Review and validate existing Service Management solution designs
• Identify gaps, risks, and optimization opportunities in current design artifacts
• Ensure alignment with SAP S/4HANA standard functionality and best practices

Functional Expertise

• Lead configuration and design across SAP S/4HANA Service Management, including:
• Service Contracts
• Service Orders & Notifications
• In-House Repair
• Resource Scheduling / Planning
• Service Billing and Integration with SD/MM/FI
• Provide guidance on integration points with adjacent modules (SD, MM, FI, CS, CRM where applicable)

Build Readiness

• Translate functional designs into detailed configuration specifications
• Support development teams with functional clarifications
• Ensure readiness for realization/build phase

Stakeholder Engagement

• Collaborate with business SMEs to confirm requirements and finalize process flows
• Facilitate workshops to resolve open design decisions
• Communicate design impacts and trade-offs clearly

Documentation

• Finalize functional design documents (FDDs), process flows, and configuration rationale
• Ensure all design artifacts meet project governance standards

Testing Preparation

• Define test scenarios and support SIT/UAT planning
• Ensure traceability between requirements, design, and test cases

Required Qualifications

• 8 + years of SAP experience with strong focus on Service Management / Customer Service
• At least 1–2 full lifecycle SAP S/4HANA SM implementations
• Proven experience working in late design or realization phases
• Deep understanding of:
• S/4HANA Service Management processes
• Integration with SD, MM, and FI
• Strong experience with configuration and functional design documentation
• Ability to work independently and drive decisions in a fast-paced environment

Preferred Qualifications

• Experience transitioning from ECC CS to S/4HANA Service
• Familiarity with Fiori apps for Service Management
• Exposure to Field Service Management (FSM) or advanced scheduling tools
• Experience with Agile or hybrid SAP delivery methodologies

Key Competencies

• Strong analytical and problem-solving skills
• Excellent stakeholder communication and workshop facilitation
• Detail-oriented with a focus on quality and completeness
• Ability to balance standard SAP functionality vs. custom solutions