SAP OTC Consultant

Stefanini Group is hiring!

Stefanini is looking for an SAP OTC Consultant (Dearborn, MI)

For quick apply, please reach out to Pawan Rawat at 248-213-3605/pawansingh.rawat@stefanini.com

The SAP S/4HANA Functional Lead (OTC) is responsible for end-to-end ownership of order management, pricing, and billing processes within SAP S/4HANA. This role leads fit-to-standard decisions, governs functional design and configuration, and ensures quality across requirements, testing, cutover, and user adoption. The position is critical to ensuring effective sales execution, accurate billing, revenue realization, and alignment with vehicle management processes.

Responsibilities

OTC Product Ownership

• Own end-to-end OTC processes, including lead-to-order handoffs, order management, pricing, availability, delivery, billing, returns, credit/debit processing, and customer service. 
• Define and enforce standardized sales processes across regions and channels, while managing approved local variations. 
• Establish and track OTC KPIs (e.g., order cycle time, perfect order rate, OTIF/fill rate, billing accuracy, dispute resolution cycle time, and DSO drivers). 

Solution Design

Lead design decisions across: 

• Sales document types, item categories, copy control, and partner determination 
• Pricing procedures, condition techniques, and rebate/settlement processes (if applicable) 
• Billing types, billing plans/milestones, and invoicing/output requirements 
• Credit and debit memo processes 
• Ensure alignment with revenue recognition, tax, and compliance requirements in collaboration with Finance. 
• Create and review functional specifications for enhancements, integrations, and outputs. 

Integrations & Cross-Functional Alignment

Collaborate closely with: 

• Finance (FI/CO) for billing, revenue recognition, tax, and profitability 
• Customer master/data governance teams for partner roles and hierarchies 
• Customer/dealer portal teams 
• Validate end-to-end processes across integrated systems (EDI, middleware, carriers, tax engines, and payment platforms). 

Reporting, Controls & Security

• Define reporting requirements (e.g., billing status, blocks, pricing overrides). 
• Ensure appropriate controls are in place (approval workflows, audit trails, pricing governance). 
• Partner with security teams to enforce segregation of duties (SoD) and role design. 

Testing Leadership (Quality Gate Ownership)

• Own UAT strategy and execution; support SIT for end-to-end coverage. 
• Develop and approve test scenarios, including standard and exception cases (e.g., backorders, partial deliveries, returns, cancellations, billing blocks, credit holds). 
• Lead defect triage, prioritization, validation, and readiness sign-off. 

Data Readiness

Define and validate: 

• Customer master data (business partners, hierarchies) 
• Material master sales views 
• Pricing conditions, contracts, and discounts 
• Migration scope for open orders, deliveries, and billing documents 
• Establish post-go-live data governance, ownership, and quality controls. 

Cutover & Go-Live Readiness

• Define OTC cutover strategy (open orders, delivery/billing cutoffs, output readiness, EDI coordination). 
• Ensure downstream systems and partners are prepared. 
• Lead hypercare support and stabilization efforts. 

Change Management & Training

• Assess role impacts across sales, pricing, and billing teams. 
• Review and approve training materials, job aids, and SOPs. 
• Build and leverage a super-user network to drive adoption and compliance. 

Vendor/SI Governance & Stakeholder Management

• Act as the primary SME for OTC design decisions and tradeoffs. 
• Facilitate workshops, manage RAID logs, and resolve cross-functional issues. 
• Provide clear communication on risks, dependencies, and go/no-go readiness. 

Required Qualifications

• 7-12+ years of experience in sales operations/OTC and/or SAP Sales functional leadership. 
• 1-2+ years of SAP S/4HANA implementation experience (or ECC to S/4 transformation) with OTC ownership. 
• Deep expertise in pricing, order management, delivery, and billing processes. 
• Experience or familiarity with SAP Vehicle Management System (VMS) and its integration with OTC, Finance (RTR), and logistics. 
• Strong cross-functional leadership across Finance, Supply Chain, and Master Data teams. 
• Proven ability to drive fit-to-standard decisions and manage scope effectively. 

Required Skills

• Strong SAP S/4HANA Sales functional knowledge, including configuration impact awareness 
• UAT leadership and quality governance 
• Integration knowledge (EDI, middleware, tax/payment systems) and issue resolution 
• Strong executive communication and stakeholder management 
• Experience with Settlement Management/Rebates, Output Management (BRF+), and Fiori apps 
• Exposure to SAP SD/VMS, Finance integration, and customer/dealer portals 
• Experience with complex pricing models 

Education Required

Education Preferred 

**Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives***

Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We will also speak with you about the process, including interviews and job offers.

About Stefanini Group

The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are a CMM Level 5 company.

#LI-PS27

#LI-ONSITE