SAP Invoice Resolution Coordinator

The SAP Invoice Hold Resolution Buyer / Requisitioner is responsible for supporting the timely resolution of blocked, aged, or disputed supplier invoices within SAP. This role works cross-functionally with Accounts Payable, Buyers, Requisitioners, Procurement, Receiving, Finance, and site stakeholders to identify root causes, clear invoice holds, and ensure suppliers are paid accurately and on time. This position is critical to improving supplier payment performance, reducing aged invoice backlog, maintaining strong supplier relationships, and supporting business continuity.

Key Responsibilities

• Monitor SAP invoice hold reports to identify invoices requiring Buyer or Requisitioner action.
• Review aged invoices, blocked invoices, GR/IR discrepancies, price variances, quantity variances, missing receipts, missing approvals, and PO-related issues.
• Work directly with Buyers and Requisitioners to resolve invoice holds in a timely manner.
• Coordinate with Accounts Payable to understand payment blocks, invoice status, and required corrective actions.
• Validate purchase order accuracy, including pricing, quantities, delivery dates, supplier information, tax treatment, and payment terms.
• Partner with Receiving and site teams to resolve goods receipt issues, missing receipts, and quantity discrepancies.
• Support resolution of three-way match exceptions between purchase orders, goods receipts, and supplier invoices.
• Escalate unresolved or high-risk invoice issues to Procurement, Finance, or site leadership as needed.
• Maintain weekly reporting on aged invoices by Buyer, Requisitioner, supplier, site, and company code.
• Track progress against invoice hold reduction targets and provide status updates to leadership.
• Identify recurring invoice hold root causes and recommend process improvements.
• Support supplier communications when payment delays are related to PO, receipt, or invoice discrepancies.
• Ensure compliance with company purchasing, approval, delegation of authority, and AP process requirements.
• Help develop standard work, training materials, and process documentation for invoice hold resolution.

Required Qualifications

• Experience working in Procurement, Accounts Payable, Supply Chain, Finance, or Operations.
• Working knowledge of SAP purchasing, receiving, invoice processing, or AP workflows.
• Ability to review and interpret purchase orders, invoices, receipts, and supplier account details.
• Strong problem-solving skills with the ability to investigate issues and drive timely resolution.
• Strong attention to detail and ability to manage large volumes of transactional data.
• Ability to work cross-functionally with Buyers, Requisitioners, AP, Finance, and site teams.
• Strong communication skills, including the ability to clearly explain required actions and follow up on open items.
• Proficiency in Microsoft Excel, including filtering, pivot tables, lookups, and basic reporting.

Preferred Qualifications

• Prior experience with SAP invoice hold resolution, GR/IR clearing, blocked invoice reports, or AP aging reports.
• Experience in a manufacturing, distribution, or supply chain environment.
• Knowledge of three-way match processes.
• Experience supporting supplier payment escalations or vendor statement reconciliations.
• Ability to identify process gaps and recommend sustainable corrective actions.