SAP Consultant - Remote

Job Title              :  SAP Consultant
Location              :  Remote
Duration             :   12 + months
Job ID                  :    26-22598
 
Job Description:

• Tech functional: SAP ECC MM or SAP ECC OTC
• 24x7 Command Center Operations
• Operate and manage the SAP Supply Chain Command Center on a 24x7 basis.
• Monitor business-critical SAP Supply Chain applications, interfaces, integrations, batch jobs, middleware, cloud services, and infrastructure components.
• Ensure continuous operational visibility across Order Management, Procurement, Inventory, Logistics, Warehouse Management, Transportation Management, and Supply Chain Planning processes.
• Perform shift handoffs and maintain operational continuity across global support teams.
• Monitoring and Event Management
• Proactively monitor system health utilizing tools such as:
• SAP Solution Manager, SAP Focused Run, Dynatrace, Splunk, AppDynamics, Grafana, ServiceNow, Azure Monitor, Cloud-native monitoring platforms
• Identify, triage, and prioritize incidents before they impact business operations.
• Perform event correlation and root cause analysis.
• Incident and Major Incident Management
• Lead incident triage activities for Priority 1 through Priority 4 incidents.
• Coordinate war rooms and bridge calls during major incidents.
• Engage appropriate resolver groups and vendors.
• Ensure SLA adherence for incident response and resolution.
• Provide executive communications during critical business outages.
• Problem Management
• Drive root cause investigations for recurring incidents.
• Identify operational trends and systemic issues.
• Develop corrective and preventive action plans.
• Track remediation activities through closure.
• Business Operations Support
• Support critical business events, product launches, financial close activities, inventory cycles, promotions, seasonal peaks, and supply chain transformations.
• Monitor business transaction flows and key operational KPIs.
• Escalate risks impacting revenue, customer experience, or operational performance.
• Environment and Release Management
• Coordinate environment availability and readiness activities.
• Support code deployments, release validations, smoke testing, and production readiness reviews.
• Manage environment calendars and maintenance windows.
• Ensure successful implementation of changes with minimal business disruption.
• Automation and Continuous Improvement
• Identify opportunities for operational automation.
• Implement self-healing and predictive monitoring capabilities.
• Leverage AI and analytics to improve operational efficiency.
• Reduce manual effort through automation of repetitive support activities.
• Drive continuous improvement initiatives across support processes.
• Governance and Reporting
• Prepare operational dashboards and executive reports.
• Track service performance metrics including:
• Availability
• Incident Volume
• MTTA
• MTTR
• Change Success Rate
• Defect Leakage
• SLA Compliance
• Participate in governance meetings with business and IT leadership.
• Knowledge Management
• Develop and maintain SOPs, runbooks, playbooks, knowledge articles, and troubleshooting guides.
• Facilitate knowledge transfer sessions across support teams.
• Maintain operational documentation and process standards.
• Required Skills and Experience
• Functional Skills
• SAP Supply Chain Management
• SAP S/4HANA
• SAP ECC
• SAP MM
• SAP SD
• SAP WM / EWM
• SAP PP
• SAP TM
• SAP APO / IBP
• Supply Chain Business Processes
• Technical Skills
• SAP Solution Manager
• ServiceNow
• Splunk
• Dynatrace
• AppDynamics
• Middleware Monitoring
• Cloud Monitoring Platforms
• SQL and Data Analysis
• Batch Job Monitoring
• Operational Skills
• Executive Communication
• Incident Management
• Problem Management
• Change Management
• Release Management
• ITIL Framework
• Root Cause Analysis