SAP Business Process Manager - Sales & Distribution

Parker Hannifin Corp

Cleveland, OH

JOB DETAILS
SKILLS
Billing, Budget Management, Business Case, Business Process Management, Business Processes, Business Solutions, Business Support, Change Requests/Orders, Communication Skills, Conflict Resolution, Cross-Functional, Customer Acquisition, Customer Service Evaluation, Customer Support/Service, Documentation, Establish Priorities, Identify Issues, Information Technology & Information Systems, International Sales, Interpersonal Skills, Leadership, Logistics, Manufacturing, Microsoft ADO (ActiveX Data Object), Operations Processes, Order Management, Presentation/Verbal Skills, Pricing, Process Development, Product Management, Product Pricing, Project Lifecycle, Quality Assurance Methodology, Reporting Dashboards, Requirements Management, Root Cause Analysis, SAP, SAP Administration, SAP ECC (fka SAP R/3 and SAP ERP), Sales, Sales Management, ServiceNow, Source Code/Configuration Management (SCM), Standards Development, Strategic Planning, Team Lead/Manager, Technical Presentation, Technical Support, Testing, Time Management, Validation Testing, Willing to Travel
LOCATION
Cleveland, OH
POSTED
25 days ago

SAP Business Process Manager - Sales & Distribution

Group: Corporate Group North America

Division: Global Sales Force

Location: USA GLOBAL SALES FORCE

Job Family : Information Technology

Job Type : Regular

Posted : May 19, 2026

Job ID: 65597

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Job Description

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Position Summary:

The SAP Business Process Manger - Sales & Distribution leads system design requirements for the Sales and Distribution workstream within SAP by developing standardized processes and related training requirements to ensure consistency across enterprise-wide SAP deployments.

Scope/Supervision and Interaction:

__ Has Direct Reports X__ Does Not Have Direct Reports

This role is responsible for the creation, maintenance, and revision control of Sales & Distribution business process documentation, as well as the development of training materials that support effective user adoption and process compliance.

Essential Functions:

  • Lead the SD workstream technical team in developing standardized SD processes across the organization.

  • Leverage experience, user validation, and testing to ensure processes meet operational requirements.

  • Manage ServiceNow incidents and ADO bugs to ensure timely action, resolution, and closure.

  • Review issues to identify root causes and lead the development of change requests as needed

  • Manage ServiceNow RITMs and ADO change requests to ensure configuration and development align with desired business process solutions across the enterprise

  • Develop key design decisions and obtain required approval

  • Establish technical support priorities and align schedules accordingly

  • Ensure all testing activities meet defined design requirements

  • Own documentation, revision control, communication and training of changes affecting the user community.

  • Maintain all SD business process documentation, including revision control.

  • Lead SD training requirements for deployments and ensure effective training materials are available for new users at existing sites.

  • Facilitate and actively participate in both virtual and in-person workshops.

  • Play a key role in sales and customer service assessments and back-office processes, including order management, pricing, returns/credits, global trade, logistics, and invoicing, in partnership with Corporate IT.

  • Ensure alignment with SAP ERP strategy, maintain a strong understanding of SAP functionality, and demonstrate fluency across parallel systems throughout the project lifecycle.

  • Influence peers and executives across organizational boundaries to drive global strategic initiatives and process changes that support implementation efficiency.

  • Plan and design the systems and processes needed to achieve Parker Win Strategy objectives, including global dashboards and reporting tools.

  • Engage and communicate proactively with regional customer service leaders, pricing managers, and key stakeholders to address changing business requirements and lead change initiatives to successful, on-time, and on-budget completion.

  • Identify additional improvement opportunities in sales and customer service, and lead the development, presentation, and adoption of supporting business cases.

Qualifications:

  • Minimum four-year technical or business degree
  • 5+year's commercial experience (customer service, sales, pricing, product sales management)
  • Industrial Manufacturing environment preferred
  • SAP ECC/S4 Hana experience or SAP implementation experience is a plus
  • Strong change -management and conflict resolution
  • Exceptional communication and interpersonal skills with ability to present and explain technical information to various audiences.
  • Experience leading cross functional project team
  • Ability to travel 25%+ on annual basis with increased travel required during certain months or quarters

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission

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About the Company

P

Parker Hannifin Corp

Parker is the global leader in motion and control technologies, precisely engineering solutions for customers around the world.
Capabilities

Parker’s engineering expertise spans the core motion technologies – electromechanical, hydraulic and pneumatic – will a full complement of fluid control systems; software and electronic controls; filtration systems; and instrumentation and sealing technologies.

The motion and control industry supports nearly all finished goods on the market today. We’re committed to helping our customers achieve higher levels of productivity. You can’t see the engineering in our products, but every day you experience the results of our work, on virtually everything that moves.

Global Strengths

With operations in more than 46 countries around the world, Parker offers many career paths and opportunities for advancement. We offer a number of hands-on training programs that enables new hires to quickly get up to speed and begin contributing to Parker’s success immediately. In addition, employees are encouraged to actively participate in professional and industry- related organizations.

Company facts

With annual sales exceeding $10 billion, Parker is the world’s leading diversified manufacturer of motion and control technologies and systems, providing precision- engineered solutions for a wide variety of commercial , mobile, industrial and aerospace markets. Parker has increased its annual dividends paid to shareholders for 54 consecutive years, among the top five longest- running dividend-increase records in the S&P 500 index. For more information, visit the company’s website at http://www.parker.com , or its investor information site at http://www.phstock.com

COMPANY SIZE
10,000 employees or more
INDUSTRY
Manufacturing - Other
FOUNDED
1918
WEBSITE
https://www.parker.com