Sample Control Technician
Full-Time Permanent
Indianapolis, IN | Onsite
Salary: $47,500 – $54,000
Description
Our client is seeking a detail-oriented and customer-focused Sample Control Technician to support daily laboratory operations through sample intake, scheduling, tracking, and communication. In this role, you will serve as a key point of coordination between customers, laboratory personnel, and management to ensure samples are accurately received, documented, processed, and delivered to the appropriate testing departments.
This position is ideal for someone who thrives in a fast-paced environment, enjoys balancing administrative and hands-on responsibilities, and takes pride in maintaining accuracy, organization, and excellent customer service.
What You’ll Be Doing
Maintain a safe, clean, and organized work environment while adhering to all safety policies and procedures
Follow department Standard Operating Procedures (SOPs) and related documentation requirements
Receive, document, schedule, and distribute laboratory samples to the appropriate chemical testing departments
Communicate with clients regarding order status, special requests, incomplete shipments, and samples requiring additional information
Review purchase orders to confirm testing requests and identify discrepancies for laboratory management review
Maintain and update the AIM database, including sample tracking records, customer contact information, equipment records, and loan order tracking
Clean and maintain sample containers, glassware, testing supplies, and laboratory equipment
Receive laboratory supplies and ensure they are routed to the appropriate departments
Support calibration, troubleshooting, repair, and maintenance of department equipment
Assist with the disposal of hazardous materials under limited supervision
Perform basic analytical testing as assigned
Participate in laboratory initiatives, special projects, and cross-functional support activities
Provide training and support to laboratory personnel as needed
Assist with additional duties and responsibilities assigned by management
What You Must Have
High school diploma, GED, or equivalent required
Prior customer service experience in a fast-paced environment
Strong attention to detail with the ability to manage multiple priorities and meet deadlines
Excellent verbal, written, and interpersonal communication skills
Strong organizational and time-management abilities
Ability to work effectively both independently and within a team environment
Proficiency with Microsoft Office applications, spreadsheets, and database systems
Willingness to take on new responsibilities and grow within the role
Ability to maintain professionalism when interacting with internal teams and external clients
Why Join the Team
This is an opportunity to join a collaborative laboratory environment where your contributions directly support quality, customer satisfaction, and operational success. The organization values employee development, teamwork, and continuous improvement while offering strong benefits and long-term career growth potential.
Who Will Excel in This Role
The ideal candidate is highly organized, dependable, and proactive with a strong customer-service mindset. Successful individuals in this role enjoy working in dynamic environments, can adapt quickly to changing priorities, and are comfortable balancing administrative coordination with hands-on laboratory support.
You’ll thrive here if you:
Enjoy solving problems and staying organized under pressure
Communicate clearly and professionally with customers and coworkers
Take initiative and look for opportunities to improve processes
Value teamwork, accountability, and accuracy
Are eager to learn and grow within a laboratory operations environment
Salary & Perks
Salary: $47,500 – $54,000
Medical, Dental & Vision Insurance — coverage begins on day one with majority employer-paid premiums
Prescription Coverage & HSA with company contributions
Life & AD&D Insurance — 100% employer-paid with supplemental coverage options available
Short- & Long-Term Disability — fully employer-paid premiums
401(k) Savings Plan with immediate eligibility, company match, and Roth option
Flexible Spending Accounts for healthcare, dependent care, orthodontics, and more
Paid Time Off including vacation, PTO rollover, 12 paid holidays, and company closure between Christmas and New Year’s
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