Salesforce Technical Lead

Job Description

• Skill Set : Salesforce Integration
• Total Experience : 8.00 to 15.00 Years
• No of Openings : 1
• Job Post Date : 26/05/2026
• Job Expiry Date : 25/07/2026
• Domain : IT
• Location : TORONTO [Canada]
• Job Reference No : 4076771

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Job Summary

About the Role and Job:

Job Title: Salesforce Technical Lead

Location: Markham, ON

Model: Hybrid (3 Days Onsite (Mon/ Tues/ Wed))

Job Type: Full time

We are looking for a highly experienced Salesforce Technical Lead with strong expertise in Financial Services Cloud (FSC) within the Insurance domain.

Job Description:

Role Overview

The ideal candidate will lead design and development efforts, drive best practices, and collaborate with business and technical stakeholders to deliver scalable Salesforce solutions.

Key Responsibilities

• Lead end-to-end design and development of Salesforce solutions in the Insurance domain
• Provide technical leadership across Salesforce FSC implementations
• Translate business requirements into scalable technical designs
• Act as a subject matter expert (SME) for Insurance lifecycle processes (lead to policy servicing)
• Drive integration strategy and implementation (CTI, SSO, external systems)
• Collaborate with architects, product owners, and business stakeholders
• Mentor developers and ensure adherence to best practices and coding standards
• Support production issues and continuous improvement initiatives

Required Experience & Skills

Salesforce & Domain Expertise

• 10+ years of salesforce implementation
• 3+ years of experience in Salesforce Financial Services Cloud (FSC) within the Insurance domain
• 3+ years of experience as a Salesforce Lead in Insurance projects
• Strong understanding of Insurance business processes, including:
• Lead management
• Quote management
• Policy lifecycle (pre-bind and post-bind servicing)
• Customer interactions and account management

Salesforce Functional & Technical Skills

• Minimum 2+ years hands-on experience with Salesforce core functionalities:
• Leads
• Accounts
• Contacts
• Quotes
• Interactions
• Post-bind policy lifecycle

Integration & Supporting Technologies

• 1+ year of experience with Five9 CTI integration
• 1+ year of experience with Okta or other SSO solutions
• Hands on experience in developing integration with Guidewire
• Strong understanding of Salesforce integrations (REST/SOAP APIs, middleware)

Preferred Skills

• Salesforce certifications (e.g., Platform Developer, Application Architect, FSC certification)
• Experience in Agile/Scrum methodologies
• Strong problem-solving and stakeholder management skills
• Prior onsite/offshore coordination experience

Ideal Candidate Profile

• Proven track record in leading Salesforce implementations in Insurance
• Strong communication and leadership abilities
• Ability to work onsite and collaborate with cross-functional teams
• Hands-on technical expertise combined with strategic thinking

Nice to Have

• Knowledge of data migration and data governance in Salesforce
• Exposure to additional CTI tools or identity providers

Salary:

Fulltime: The pay range for this role is CAD$120,000 - CA$140,000 per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.

"AI tools may assist in the recruitment process; however, all hiring decisions are made by the recruitment team based on a comprehensive evaluation of candidates."

"Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ADA_Accomodations@TechMahindra.com."

About US:

At Tech Mahindra (Tech Mahindra | Connected World, Connected Experiences), we live the philosophy of connected world and connected experiences. We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer 'experiences' are driving and disrupting industries like never before. Businesses must build seamless yet simple enterprises that collaborate, synergize, and drive the change. Change that connects us all and empowers us to deliver experiences that span across the digital, the physical, the convergent, and everything in between. That's when truly connected experiences manifest.

Extraordinary is when experiences come together - a continuous convergence of digital technologies, touchpoints, and most importantly people. It's time to reimagine, reinvent, and revolutionize business models & operations as well as to transform enterprises into living, breathing, and connected businesses. We are the Digital Change makers who strive to change the way the world, communities, businesses, and humans interact digitally. We are harnessing the power of change, brought in by technologies, that makes it the most exciting time to be alive in human history. Our universe, as we build it, disrupts it, and redesigns it, is powering the digital change.

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We're part of the esteemed Mahindra group, headquartered in India. Under a new CEO, Tech Mahindra is committed to a transformative journey with 'Scale @ Speed' as our guiding principle.

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