Salesforce Technical Lead

About ETS:

ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL, TOEIC, GRE and Praxis tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.

Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.

The Salesforce Technical Lead - India is a varied business facing and technical leadership role that will help grow ETS and subsidiaries Salesforce platform globally. This high impact position partners with product

owners and solution architects to guarantee delivery and oversee the quality of new developments. This is a critical and technical role that leads developers to deliver full Salesforce processes and has oversight of

platform capabilities. The Salesforce Technical Lead owns the integrity and strength of the solutions built by the team and acts as an effective mentor for the Salesforce Developers and Salesforce Administrator

positions working alongside.

• Lead Salesforce implementations, providing both oversight and hands on contributions to the design, development, and integration
• Represents the development team during the Salesforce backlog grooming and owns technical estimates
• Supervise the configuration, development, quality assurance, testing, and deployment of Salesforce developments, maintenance releases and fixes
• Troubleshoot and diagnose issues as they arise during the lifecycle
• Lead the development team members by providing technical oversight and ensuring solution quality is maintained
• Build people capability to ensure operational excellence and maintain quality and velocity of the development.
• Provide guidance on user story writing style
• Ensure documentation of the steps for testing
• Act as a release manager, approving configuration and coded items to be deployed between environments
• Support the product and owners and architect for the creation of prototypes and proofs of concept as a means of eliciting requirements
• Identify any technical risks and implement mitigation plans
• Ensure standard processes, procedures, recommended appropriate resolutions, and best practices are followed
• Adhere to ethical standards and comply with the laws and regulations applicable to your job function
• Excellent ability to coach, motivate, and direct tasks to a team of Salesforce professionals
• Ability to demonstrate technical concepts visually and in writing
• Strong ability to influence, relationship building and collaboration skills
• Leadership skills, including the ability to facilitate team and client meetings effectively and deliver constructive feedback
• Highly analytical, innovative problem-solving skills, and ability to provide alternate solutions
• Highly organized, results-driven with attention to detail
• Ability to work in fast paced environment and manage conflicting priorities

EDUCATION AND EXPERIENCE

• Bachelors /Post Graduate Degree or professional qualification in Business, Computer Science, Marketing, Finance or similar field of study, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired
• A minimum of 5 years' experience in a technical leading role for Salesforce projects
• A minimum of 3 Salesforce certifications, including Administrator and Developer 1
• Additional Salesforce certifications in the application path and the system path are a plus
• Trailhead Ranger level and active in the Salesforce community is desirable

#LI-AD1

ETS is mission driven and action oriented

• We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.
• We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. Â In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth!
• As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. Â At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!
• The base salary range advertised represents the low and high end of the anticipated salary range for this position. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. The base pay is only one aspect of the Total Rewards Package that will be offered to the successful candidate.

ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.