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Salesforce Technical Architect - Field Service Location: USA Remote: Department: NA Delivery Management and Technology Type: Fulltime
About Astound Digital
At Astound Digital, we are pioneers in the digital landscape dedicated to transforming how the world interacts with technology, data, and creativity. Our role as trusted advisors in the digital landscape empowers the worlds most innovative brands with frictionless end-to-end customer experiences. We are known for our comprehensive solutions, proven expertise, and collaborative, nimble approach that instills confidence in our clients. We embrace the power of Artificial Intelligence (AI) to drive innovation, efficiency, and better outcomes for our clients and employees. Join us to navigate and lead in the ever-changing digital world where your impact will extend beyond the ordinary.
Job Purpose
Were looking to add a dynamic Salesforce Technical Architect to the Astound Digital team. You will be a leader of a high-performance feature-driven technical development team responsible for building enterprise-level Salesforce solutions.
In this role, youll get to:
• Lead Salesforce project development teams • Work on presales activities, including responding to RFPs, pursuits, estimating demos, and client presentations • Assist in client discussions and presentations to showcase the organizations Salesforce practice capabilities, tailoring offerings to meet specific client needs • Provide expert guidance and consultation to clients and team members on Salesforce best practices, solutions, and opportunities for process improvements • Handle client escalations professionally and efficiently, working towards resolution • Understand Salesforce market trends
Salesforce Expertise
Stay updated on the latest Salesforce features, applying this knowledge to enhance outcomes and propose innovative solutions. Provide thought leadership on Salesforce best practices, tools, and methodologies to drive successful project deliveries. Familiarize the team with customers needs and development process. Take ownership of the project and collaborate with the project team to drive closure to problems and open issues.
Your skills and qualifications
Overall experience of 5 years with a minimum of 1 year serving as a Subject Matter Expert for Salesforce Field Service (formerly FSL) technical implementations 3 years of Apex programming, triggers, controllers, and classes 2 years of Lightning Aura Component or LWC programming At least 1 year of development team leadership experience Deep understanding of the Field Service Managed Package, including the Dispatcher Console, Scheduling Policies, and Optimization logic Experience estimating RFPs and documenting assumptions that underpin the estimate Strong experience developing components and applications using the Lightning Framework Solid experience using standard Salesforce APIs, REST, Bulk Streaming Excellent knowledge of the Salesforce ecosystem Experience using Salesforce data tools Strong understanding of the Salesforce SDLC Good to have:
• Software architecture design using object-oriented and modularity principles • Experience with working on complex functional software projects that require a deep understanding of the application logic and dependencies • Technical documentation writing skills • Design patterns knowledge and experience • Basic knowledge of project management • Experience with interviewing and on-boarding of engineers • Experience managing geographically distributed teams
What we offer in return
Off-the-charts career growth Clear career path and a performance review system Career coaching, training, and certifications Mentoring and knowledge sharing Well-being is top priority Parental leave Flexible time off Comprehensive health and medical plans Real work-life balance Remote in-office or hybrid working modes Flexible hours Work-life balance support on every stage and level Culture of success Culture of collaboration that encourages innovation every step of the way 8 offices spanning four continents bring diverse perspectives that drive tangible results for our clients worldwide.
Why work for Astound Digital?
Whether youre working directly with our world-renowned clients or with your Astound colleagues from around the globe, you will shape the future of digital commerce using emerging technologies and innovative approaches. Grow your career with Astound Digital and discover exciting opportunities while doing the work you love.
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