Salesforce System Administrator / Business Support

TekWissen LLC

WOODLAND HILLS, CA

JOB DETAILS
SALARY
$47.05–$47.05
SKILLS
Administrative Skills, Analysis Skills, Best Practices, Business Skills, Business Support, Cloud Computing, Communication Skills, Continuous Improvement, Customer Relations, Customer Support/Service, Data Quality, Diversity, Frequently Asked Questions (FAQ), Identify Issues, Incident Management, Information Technology & Information Systems, Leadership, Onboarding, Operational Support, Problem Solving Skills, Process Improvement, Quality Management, Regulatory Compliance, Resolve Customer Issues, Sales, Salesforce.com, System Operations, Systems Administration/Management, Systems Maintenance, Time Management, User Documentation, User Interface/Experience (UI/UX), Workforce Management
LOCATION
WOODLAND HILLS, CA
POSTED
3 days ago
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client provider of digital technology and transformation, information technology and services
Position: Salesforce System Administrator / Business Support
Location: Woodland Hills , CA
Duration: 6+ Months
Job Type: Temporary Assignment
Work Type: Hybrid
Job Description:
Experience :
  • 8+ years of experience in Salesforce Administration, user support, or business support roles.
Role Overview:
  • We are looking for a Salesforce System Administrator / Business Support professional with strong communication and user support experience.
  • The role is focused on enabling business users, providing day-to-day Salesforce support, and ensuring smooth system operations while acting as a bridge between business stakeholders and technical teams.
Key Responsibilities:
  • User Support & Business Enablement Act as the primary point of contact for business users for Salesforce-related queries and issues.
  • Provide timely support, troubleshooting, and resolution for user requests.
  • Guide users on system functionality and best practices to improve adoption.
  • Communication & Stakeholder Management Engage effectively with business stakeholders to understand requirements and challenges.
  • Communicate updates, issue status, and resolutions clearly to users and leadership teams.
  • Ensure high-quality user experience through proactive communication and support.
  • System Administration & Maintenance Manage user access, roles, profiles, and security settings in Salesforce.
  • Perform routine system administration tasks including data updates, validations, and monitoring.
  • Maintain data quality, system integrity, and compliance with internal standards.
  • Issue Management & Support Operations Resolve user issues through structured ticketing systems and support workflows.
  • Escalate complex issues to technical teams as required.
  • Track and maintain logs of issues, resolutions, and improvements.
  • Training & Documentation Develop user guides, FAQs, and training materials to support business users.
  • Conduct onboarding sessions and periodic training for new and existing users.
  • Continuous Improvement Identify recurring issues and recommend process/system improvements.
  • Support enhancements and system changes based on business needs. Contribute to improving overall user experience and system efficiency.
Required Skills & Qualifications:
  • Strong experience in Salesforce Administration or user support roles.
  • Excellent communication and stakeholder management skills (critical).
  • Proven ability to handle business user support and issue resolution.
  • Good understanding of Salesforce platform (Sales Cloud/Service Cloud preferred).
  • Experience with ticketing/support systems and incident management.
  • Strong problem-solving and analytical skills.
TekWissen Group is an equal opportunity employer supporting workforce diversity.

About the Company

T

TekWissen LLC

WE THE TEKWISSEN PEOPLE

TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.

To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.

Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.

It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.

Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.



COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
2009
WEBSITE
http://www.tekwissen.com/