Salesforce Service Cloud Consultant

TechDigital Corporation

Coppell, TX

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JOB DETAILS

SKILLS

Acceptance Testing, Application Builders, Application Programming Interface (API), Automation, Best Practices, Business Support, Case Management, Cloud Computing, Communication Skills, Computer Telephony Integration (CTI), Consulting, Customer Support/Service, REST (Representational State Transfer), Salesforce.com, User Interface/Experience (UI/UX)

LOCATION

Coppell, TX

POSTED

30+ days ago

Key Responsibilities

Work with business and support teams to understand service requirements
Configure and customize Salesforce Service Cloud features
Design solutions using Cases, Omni Channel, CTI, Lightning Console, Knowledge
Implement workflows, automation, and service processes
Ensure best practices for user experience, performance, and security
Support testing, UAT, deployment, and post go live support
Collaborate with integration and platform teams as needed

Required Skills & Experience

Strong experience with Salesforce Service Cloud
Hands on knowledge of case management and customer support processes
Experience with Lightning Experience
Basic understanding of integrations (REST APIs, CTI, email to case)
Ability to communicate effectively with business stakeholders

Certifications (Preferred)

Salesforce Administrator
Salesforce Service Cloud Consultant
Salesforce Platform App Builder

About the Company

TechDigital Corporation

COMPANY SIZE

100 to 499 employees

INDUSTRY

Other/Not Classified