Salesforce Service Cloud Consultant

TechDigital

Coppell, TX
30+ days ago

Highlights

Design solutions using Cases, Omni Channel, CTI, Lightning Console, Knowledge. Basic understanding of integrations (REST APIs, CTI, email to case).

Numbers & Facts

Location	Coppell, TX
Industry	Other/Not Classified
Company Size	100 to 499 employees

Description

Key Responsibilities

Work with business and support teams to understand service requirements
Configure and customize Salesforce Service Cloud features
Design solutions using Cases, Omni Channel, CTI, Lightning Console, Knowledge
Implement workflows, automation, and service processes
Ensure best practices for user experience, performance, and security
Support testing, UAT, deployment, and post go live support
Collaborate with integration and platform teams as needed

Required Skills & Experience

Strong experience with Salesforce Service Cloud
Hands on knowledge of case management and customer support processes
Experience with Lightning Experience
Basic understanding of integrations (REST APIs, CTI, email to case)
Ability to communicate effectively with business stakeholders

Certifications (Preferred)

Salesforce Administrator
Salesforce Service Cloud Consultant
Salesforce Platform App Builder

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