location_0_addressRegionName

location_0_addressCountryName

OFFSITE

UNKNOWN

jobPosting hiringOrganization as json hashed.

ADAPTED_NOW

Unclassified Occupations

Design solutions using Cases, Omni Channel, CTI, Lightning Console, Knowledge. Basic understanding of integrations (REST APIs, CTI, email to case).

ACTIVE

<div><b>Key Responsibilities</b><ul><li>Work with business and support teams to understand service requirements</li><li>Configure and customize Salesforce Service Cloud features</li><li>Design solutions using Cases, Omni Channel, CTI, Lightning Console, Knowledge</li><li>Implement workflows, automation, and service processes</li><li>Ensure best practices for user experience, performance, and security</li><li>Support testing, UAT, deployment, and post go live support</li><li>Collaborate with integration and platform teams as needed</li></ul><b>Required Skills & Experience</b><ul><li>Strong experience with Salesforce Service Cloud</li><li>Hands on knowledge of case management and customer support processes</li><li>Experience with Lightning Experience</li><li>Basic understanding of integrations (REST APIs, CTI, email to case)</li><li>Ability to communicate effectively with business stakeholders</li></ul><b>Certifications (Preferred)</b><ul><li>Salesforce Administrator</li><li>Salesforce Service Cloud Consultant</li><li>Salesforce Platform App Builder</li></ul></div>

Salesforce Service Cloud Consultant

TechDigital

Coppell, TX

About the Company

TechDigital