Salesforce Scrum Master & Project Manager

Lancesoft

Reston, VA(remote)

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JOB DETAILS

SALARY

$70

LOCATION

Reston, VA

POSTED

10 days ago

Profile: this role is very much a base as a Scrum Master with the addition of Project management in that this person will oversee the product and allocate capacity management, oversee the Jira stories, and ensure the team is on task effectively;the selected person will also need to be willing (and able) to put the business analyst hat on and work with teams to build out solutions needed. Blended role of:

Scrum Master for CRM development team of 8 developers and 3 QA staff
Project Manager for Salesforce initiatives including CRM migration efforts
Salesforce Administration (they will not be tinkering in the tool day to day, but must know the system in order to manage the team and create solutions.
Business Analyst

Summary

The Salesforce Scrum Manger and Project Manager will work across the CRM & Event Management product team composed of engineers, admins, analysts and quality engineers to deliver enhancements and maximize platform value using Agile methodologies.

The role will planning, coordination, reporting, and communications;facilitate ceremonies for the product team;act as a business analyst to gather requirements and design solutions;support UAT, training, and onboarding;and partner with business stakeholders to drive end-user adoption.

Ideal candidates will have Scrum and Project Management experience within a Salesforce-centric environment.

Responsibilities

Scrum Responsibilities

Facilitate daily standups, sprint planning, backlog refinement, sprint reviews, and retrospectives
Support a structure of continuous improvement by managing retrospective actions to completion
Remove impediments through proactive problem-solving and stakeholder coordination

Project & Delivery Management

Oversee project planning, delivery timelines, and cross-team execution for Salesforce initiatives
Identify, manage, and resolve complex cross-functional dependencies
Ensure transparency of project status, risks, and release roadmaps
Track and report progress against commitments, quality metrics, and delivery outcomes
Maintain documentation of business processes, release notes, workflows, and program artifacts

Business Analysis & End-User Engagement

Work with stakeholders to understand needs and translate them into scalable solutions
Facilitate UAT sessions and functional demonstrations across multiple teams
Lead onboarding, training, and change-management activities
Drive user adoption through structured communication and support
Build positive team dynamics and strong relationships with customers, users, and technical staff

Other Duties as Assigned

Required Skills & Qualifications

Bachelor s degree + 5+ years experience across application development lifecycle, infrastructure engineering, or application hosting
Minimum 3+ years as a business analyst
5+ years of Salesforce Administration experience (Sales Cloud and/or Service Cloud)
Excellent analytical thinking, problem-solving, business analysis, communication, and documentation skills
Salesforce Admin Certification preferred
Experience working in Agile delivery environments as Scrum Master
Strong working knowledge of Jira for backlog and sprint management
Ability to foster a data-driven, structured Agile culture
Demonstrated ability to balance team capacity, prioritization, quality, and deadlines
Strong knowledge of Agile frameworks;ability to coach teams in Agile best practices
Experience leading multi-functional project or scrum teams on complex, integrated platforms
Strong leadership presence with accountability for end-to-end delivery

Preferred Qualifications

Certified Scrum Master (CSM) and/or Agile Certified Practitioner (PMI-ACP)
Experience with Salesforce configuration or implementation

Position: Salesforce Scrum Master & Project Manager
Mode: Long-term/ongoing 6 month extension process (May/Nov)
Location: Remote prefer CST to EST
Team: Corporate Systems Team

Profile: this role is very much a base as a Scrum Master with the addition of Project management in that this person will oversee the product and allocate capacity management, oversee the Jira stories, and ensure the team is on task effectively;the selected person will also need to be willing (and able) to put the business analyst hat on and work with teams to build out solutions needed. Blended role of:

Scrum Master for CRM development team of 8 developers and 3 QA staff
Project Manager for Salesforce initiatives including CRM migration efforts
Salesforce Administration (they will not be tinkering in the tool day to day, but must know the system in order to manage the team and create solutions.
Business Analyst

Rate: We would expect candidate in this role to make around ***/hour share best options.

Process: Submission notes as why the person is a fit for this role vs an historical write up;LinkedIn profile >.5 video session w/David >.75 1.0 panel interview >finalists will be met by Dave Miller, .5 video >remote onboarding and orientation on chosen Tuesday, 8: 45-9: 00am EST.

Overview

The Corporate Systems team is seeking a highly analytical, organized, and collaborative Salesforce Scrum Master and Project Manager with advanced Scrum Master, project management and Salesforce Administration expertise. This hybrid role will provide agile facilitation, project management and frontline Salesforce support for a highly customized, enterprise-level Salesforce environment.

This position requires advanced Salesforce administration knowledge, strong project and delivery management capabilities, Scrum Master expertise including backlog management and ceremony facilitation, as well as business analysis capabilities to translate user needs into system solutions. Experience with complex Salesforce environments is required, and Agentforce experience is highly preferred.

The candidate will also support and lead UAT efforts, training initiatives, stakeholder communication, and end-user adoption activities.

Summary

The Salesforce Scrum Manger and Project Manager will work across the CRM & Event Management product team composed of engineers, admins, analysts and quality engineers to deliver enhancements and maximize platform value using Agile methodologies.

The role will planning, coordination, reporting, and communications;facilitate ceremonies for the product team;act as a business analyst to gather requirements and design solutions;support UAT, training, and onboarding;and partner with business stakeholders to drive end-user adoption.

Ideal candidates will have Scrum and Project Management experience within a Salesforce-centric environment.

Responsibilities

Scrum Responsibilities

Facilitate daily standups, sprint planning, backlog refinement, sprint reviews, and retrospectives
Support a structure of continuous improvement by managing retrospective actions to completion
Remove impediments through proactive problem-solving and stakeholder coordination

Project & Delivery Management

Oversee project planning, delivery timelines, and cross-team execution for Salesforce initiatives
Identify, manage, and resolve complex cross-functional dependencies
Ensure transparency of project status, risks, and release roadmaps
Track and report progress against commitments, quality metrics, and delivery outcomes
Maintain documentation of business processes, release notes, workflows, and program artifacts

Business Analysis & End-User Engagement

Work with stakeholders to understand needs and translate them into scalable solutions
Facilitate UAT sessions and functional demonstrations across multiple teams
Lead onboarding, training, and change-management activities
Drive user adoption through structured communication and support
Build positive team dynamics and strong relationships with customers, users, and technical staff

Other Duties as Assigned

Required Skills & Qualifications

Bachelor s degree + 5+ years experience across application development lifecycle, infrastructure engineering, or application hosting
Minimum 3+ years as a business analyst
5+ years of Salesforce Administration experience (Sales Cloud and/or Service Cloud)
Excellent analytical thinking, problem-solving, business analysis, communication, and documentation skills
Salesforce Admin Certification preferred
Experience working in Agile delivery environments as Scrum Master
Strong working knowledge of Jira for backlog and sprint management
Ability to foster a data-driven, structured Agile culture
Demonstrated ability to balance team capacity, prioritization, quality, and deadlines
Strong knowledge of Agile frameworks;ability to coach teams in Agile best practices
Experience leading multi-functional project or scrum teams on complex, integrated platforms
Strong leadership presence with accountability for end-to-end delivery

Preferred Qualifications

Certified Scrum Master (CSM) and/or Agile Certified Practitioner (PMI-ACP)
Experience with Salesforce configuration or implementation

['Agile delivery environments', 'analytical thinking, problem-solving, business analysis, communication, and documentation skills', 'Business Analyst', 'experience across application development lifecycle, infrastructure engineering, or application hosting', 'Jira Stories', 'Project Manager', 'Salesforce Administration', 'scrum master'] Shift: ['Agile delivery environments', 'analytical thinking, problem-solving, business analysis, communication, and documentation skills', 'Business Analyst', 'experience across application development lifecycle, infrastructure engineering, or application hosting', 'Jira Stories', 'Project Manager', 'Salesforce Administration', 'scrum master']

About the Company

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/