Highlights
Provide hands on project and delivery leadership, coordinating internal teams and owning partner governance, including SI relationship and performance management (SOW oversight, delivery quality, and commercial management such as budget and invoicing), Salesforce account team engagement, ISV/AppExchange solution evaluation and selection, and vendor risk/compliance management. ? As the organization evolves toward an AI-native and increasingly agentic operating model, this role will shape how Salesforce transitions from a system of record and workflow enablement to an intelligent platform capable of predictive insights, guided automation, and agent-driven process execution across the GPO value chain.
Numbers & Facts
| Location | Rockville, MD |
| Industry | Food and Beverage Production |
| Salary | $125,000–$155,000 |
| Company Size | 10,000 employees or more |
| Year Founded | 1936 |
| Website | https://www.aramark.com/ |
Description
Job Description
We are seeking a seasoned Salesforce Platform Manager to provide end to end ownership of our Salesforce platform strategy, architecture, delivery, and ongoing evolution for the Global Supply Chain and GPO organization. This role serves as the single, global point of accountability for Salesforce, integrating enterprise architecture leadership, product ownership, Agile delivery execution, and integration strategy. The platform enables the end to end GPO business process across the customer lifecycle?from sales to implementation, account management, and customer support?ensuring consistent processes, data, and experience globally.
The role is highly visible and collaborative, partnering closely with executive and business stakeholders and IT leadership to ensure Salesforce operates as a scalable, strategic enterprise platform. This role requires deep business partnership across the Global Supply Chain and GPO organization, and the candidate will be expected to immerse themselves in the end-to-end GPO value chain?grounding Salesforce design decisions in how the business operates across both the client and supplier sides of the relationship, and translate that understanding into opportunities for intelligent automation, predictive insights, and human-in-the-loop agent experiences.
As the organization evolves toward an AI-native and increasingly agentic operating model, this role will shape how Salesforce transitions from a system of record and workflow enablement to an intelligent platform capable of predictive insights, guided automation, and agent-driven process execution across the GPO value chain.
Location: Philadelphia, PA or Rockville, MD preferred.
Job Responsibilities
? Define and own the global Salesforce vision, target state architecture, and roadmap
? Define and execute the roadmap for embedding AI and agentic capabilities into the Salesforce platform (e.g., Agentforce and approved custom agent integrations), driving measurable reduction of manual work across the GPO lifecycle.
? Act as the enterprise Product Manager for Salesforce, prioritizing initiatives across business units and regions
? Lead the consolidation of multiple Salesforce implementations and Group Purchasing Organization (GPO) solutions into a single, scalable global instance
? Define and manage Agile sprints, including backlog refinement, sprint planning, execution, and delivery tracking. Evolve delivery from project execution toward a product-centric and AI-enabled operating model, leveraging AI-assisted prioritization/triage, automation, and quality gates to increase delivery speed and platform reliability.
? Provide hands on project and delivery leadership, coordinating internal teams and owning partner governance, including SI relationship and performance management (SOW oversight, delivery quality, and commercial management such as budget and invoicing), Salesforce account team engagement, ISV/AppExchange solution evaluation and selection, and vendor risk/compliance management
? Oversee and govern Salesforce integrations with:
o SaaS platforms such as Oracle Fusion Order Management, Microsoft Business Central, HubSpot & Sirion CLM
o Data platforms such as Snowflake
o Other SaaS and custom-built applications
? Establish guardrails and governance for AI/agentic capabilities, including human-in-the-loop design, escalation paths, auditing/traceability, and compliance-by-design.
? Champion modern engineering practices, including AI-enhanced analysis and delivery workflows, automated testing, and CI/CD pipelines for Salesforce and integrations
? Balance global standardization with regional and functional business needs
? Drive global readiness for Salesforce programs, including multi-language and multi-currency design, rollout, and support across regions
? Drive organizational change management and user adoption strategies across regions, ensuring training, communication, and support are aligned with rollout milestones
? Communicate platform strategy, roadmap progress, risks, and decisions to senior leadership
? Partner with Enterprise Architecture, Security, and IT teams to ensure scalability, compliance, and long term sustainability
Qualifications
? 8+ years of experience in Salesforce, CRM, or enterprise platform roles
? Proven experience as a Salesforce Architect, Platform Manager, or Product Manager
? Strong background in Agile delivery, sprint management, and project leadership
? Hands on experience with Salesforce integrations, including SaaS and custom applications
? Experience consolidating or governing multiple Salesforce implementations
? Experience with multi-org consolidation strategies, including data migration, org merge, and/or Salesforce-to-Salesforce integration
? Strong ability to bridge business strategy and technical execution
Preferred
? Salesforce Administrator and/or Architect certifications
? Experience with Salesforce Sales Cloud, Service Cloud, Experience Cloud, and Data Cloud is preferred
? Experience integrating Salesforce with Microsoft Business Central, Snowflake, or similar platforms
? Experience establishing CI/CD pipelines and leveraging AI-enhanced development practices (e.g., release automation, quality gates, and intelligent backlog/defect triage) in an Agile environment
? Familiarity with Salesforce AI capabilities and patterns (e.g., Agentforce, copilots/assistants, prompt/flow-based automation) and human-in-the-loop design principles.
? Experience operating in global or complex enterprise environments
? Strong executive communication and stakeholder management skills
Benefits
COMPENSATION: The salary range for this position is $125,000-$155,000. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting.
BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation.
?
There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
About Company
We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.
Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.
Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.
Beyond great service
Another key part of what makes us different is something we call service excellence.
To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.
We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.
Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.
We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.
The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.