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Salesforce Engagement Manager

Apolis

Atlanta, GA

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JOB DETAILS
SALARY
$180–$200 Per Year
SKILLS
Agile Programming Methodologies, Best Practices, Biology, Blog, Business Administration, C-Level Management, Coaching, Communication Skills, Consulting, Continuous Improvement, Contract Creation, Cross-Functional, Customer Acquisition, Customer Relations, Customer Support/Service, Customer Training, Delivery Management, Entertainment and Media, Executive Relationships, Financial Services, Healthcare, Leadership, Life Insurance, Management Consulting, Marketing, Matrix Management, Mentoring, Position Papers, Presentation/Verbal Skills, Professional Services, Project Tracking, Project/Program Management, Referenceable Customers, Risk Analysis, Risk Management, Sales, Sales Cycle, Sales Management, Sales Proposals, Salesforce.com, Scrum Project Management and Software Development, Statement of Work (SOW), Team Lead/Manager, Testing, White Papers, Writing Skills
LOCATION
Atlanta, GA
POSTED
30+ days ago
Role: Salesforce Engagement Manager
Location: Atlanta, GA
Position Overview:
As part of the Delivery Practice, the Engagement Manager is a hybrid style role that is accountable for the overall success of large scale projects/programs as well as oversight to a portfolio of projects. The role has also been referred to as a seller-doer , techno-functional , applied technologist or traditional senior manager role in a large consulting firm . This role is expected to manage successful solution delivery for a portfolio of projects & clients, sell/influence client attainment and grow the client base, recruit, mentor and develop staff as well as help promote and grow the practice with marketing activities and/or support for internal initiatives. Ideal candidates will have a deep Salesforce consulting and technology background with a proven record of establishing C-Level relationships that evolve into being a trusted advisor of the most senior, and influential, executives. This takes experience operating in often complex and matrixed organizations with different business goals and priorities.

Primary Responsibilities:

Portfolio Oversight and Account Management
  • Oversee portfolio, ensure client success & referenceability
  • Partner with Client to grow client value in the current and future client engagements
  • Ensure/establish visibility into Client s strategic objectives and aligned roadmap
  • Ensure healthy cross-functional team culture
  • Ensure alignment with Salesforce and other Silverline partners
  • Develop deep rooted relationships with our clients
Project/Program Oversight
  • Responsible for overall project/program success including delivery and methodology accountability
  • Responsible for successful kickoff, discovery, build, testing & go live oversight
  • Responsible for educating teams and clients on industry best practices
Professional Services Oversight
  • Engagement quality accountability
  • Margin & utilization accountability
  • Escalation support for project manager and clients
  • Facilitate seamless transition to client services or client's internal team
Client Acquisition
  • Partner with prospect on business objectives and align engagement approach
  • Oversee estimation & drive engagement staffing
  • Ensure professional services teams are set up for success and client readiness for engagement start
Practice Development
  • Partner with Industry Leadership to curate standard engagement approaches for use in Client Acquisition efforts
  • Continuously assess and improve Silverline Methodology & processes
  • Represent Silverline brand within professional networks
  • Leverage deep knowledge and experience with Salesforce Consulting and industry knowledge to evolve Silverline s POV around the challenges, trends, and business goals for these organizations
  • Ensure a constant and dedicated focus on ensuring Silverline s clients have the best possible experience through sales and delivery excellence
  • Author Blog Posts/Whitepapers/Position Papers
People
  • Foster a learning culture resulting in consultant growth and client value realization acceleration
  • Coach and mentor staff
  • Recruit & Interview as required to build a world class consulting organization.

Required Experience & Qualifications:
  • 10 plus years management/technology consulting or similar experience
  • 6 plus years Salesforce Consulting experience
  • Experience within multiple industries including (but not limited to) Telecom, Financial Services, Media and Entertainment, Healthcare and Life Science, Insurance, transportation, communications
  • Direct experience with Salesforce.com implementations
  • Experience working in an Agile/Scrum environment
  • Hands on Project and Program Management experience for large scale implementation
  • Program Management experience overseeing a portfolio of clients and/or projects
  • Experience managing a team of up to 20 reports
  • Experience working with and advising senior client leaders - required
  • Experience in the sales cycle helping clients with vision, working with internal partners to shape proposals, and hands on contract writing
  • Strong communication, writing, and presentation skills
  • Experience working independently and with virtual teams inclusive of on, near and offshore.
  • Proven track record of developing and maintaining profitable and referenceable customer relationships
  • Experience in proactively identifying, assessing, and mitigating risk during client engagements
  • Experience evaluating sales proposals and statements of work against proposed scope
  • Bachelor s Degree; MBA a strong plus

About the Company

A

Apolis

Since 1996, RJT has provided successful SAP, Oracle, and IT consulting solutions and staffing services to clients around the world. The new Apolis brings you the same personalized service fortified with a greater array of IT solutions, global expertise, and cost-management strategies.

We are a global IT consultancy that seamlessly integrates experts and leading-edge solutions into your organization so you can focus on what really matters.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Computer/IT Services
EMPLOYEE BENEFITS
Paid Sick Days, Employee Referral Program, Employee Events, Retirement / Pension Plans
WEBSITE
https://www.apolisrises.com/

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