Apex Programming Language, Application Programming Interface (API), Artificial Intelligence (AI), Best Practices, Business Analysis, Cloud Computing, Code Reviews, Coding Standards, Communication Skills, Continuous Deployment/Delivery, Continuous Integration, Customer Relations, Customer Relationship Management (CRM), Detail Oriented, DevOps, GraphQL, HIPAA (Health Insurance Portability and Accountability Act), Identify Issues, Information/Data Security (InfoSec), Intelligence Gathering, Maintain Compliance, Mentoring, Online Courses, Performance Tuning/Optimization, Problem Solving Skills, REST (Representational State Transfer), Regulations, Regulatory Compliance, SOAP (Simple Object Access Protocol), Salesforce.com, Speech Technology, Team Player, Technical Writing, Telecommunications, Telephony, VoIP (Voice over IP), Voice Products