JOB REQUIREMENTS: Duties and Responsibilties of Job: Summary: The
Salesforce Analyst is responsible for supporting and improving our SFDC
environment by collaborating with IT and business users to sustain and
improve an environment that enables us to operate simply and efficiently
within our Salesforce.com environment. This role will leverage technical
expertise and customer service skillset to troubleshoot and correct
production issues within Salesforce as well as collaborate with business
SME's to continue to enhance our usage of the SFDC platform. This role
will work closely with business and IT stakeholders to understand the
application, the business process that it supports and build
relationships with key business users. Project Details: Participate in
an after-hours support rotation to provide support to end users if
necessary Act as the End-to-end owner of problems, issues, or
escalations Perform escalations when necessary to Salesforce or internal
departments and work with the other party to resolve the issue to the
satisfaction of the end user Work with the Business owners, IT Business
Analysts and vendors to help create/code/configure small enhancements as
requested by the business or identified by the application team staff
Work effectively in a team environment to provide enhancements and
support to our users in a timely manner and with a positive customer
service attitude Act as a primary support point and escalation point for
L2/L3 SalesForce.com issues from our facilities and offices across North
America Job Experience: Deep knowledge of Salesforce.com platform
including proficiency in Salesforce Lightning. Self-starter who is
assertive, independent and can work without close supervision on
multiple, concurrent projects. Outstanding verbal and written skills.
Strong documentation and training skills. Ability to lead and facilitate
diverse groups of people to move towards solutions. Strong analytical
and problem-solving skills. Deep understanding of Agile methodology and
experience implementing projects using them. Experience with Jira user
story creation, backlog navigation and maintenance. Certified Salesforce
Administrator Hourly Rate: 48-64 Oxford is an Equal Employment
Opportunity Employer. All qualified applications will receive
consideration for employment without regard to race, color, religion,
age, sex, sexual orientation, gender identity, national origin,
disability, protected veteran status, or any other characteristic
protected by law. Oxford will consider qualified applicants with
criminal histories in a manner consistent with the requirements of
applicable law. Oxford provides supplemental medical (we do not offer
major medical), dental, vision, life, and disability benefit plans along
with a 401(k) Retirement Savings Plan. Paid holidays based on
eligibility and paid sick leave for applicable jurisdiction, as
required. Oxford is committed to working with and providing reasonable
accommodation to individuals with physical and mental disabilities. If
you need special assistance or an accommodation while seeking
employment, please email oxfordbenefitsgroup@oxfordcorp.com. We will
make a determination on your request for reasonable accommodation on a
case-by-case basis. * APPLICATION INSTRUCTIONS: Apply Online:
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjcyMTM0Ljg3NzBAb25hc3NpZ25tZW50Y29tcC5hcGxpdHJhay5jb20
This position is listed by a private employment agency. The agency is
the legal employer. No fee will be charged of the job applicant.
O
OXFORD GLOBAL RESOURCES INC