Salesforce Commercial Excellence Consultant

p>Position - Salesforce Commercial Excellence Consultant

Location - Remote

Experience - 10+ Years

Job - Full Time

Job Description -

• Commercial excellence transformation focusing on marketing, sales, CPQ, digital commerce, after sales parts, inventory management, service contracts, field service management, warranty and maintenance processes
• Business transformation for leading manufacturing customers with global scale and complexity and delivering business outcomes
• Salesforce platform certification and core product experience (sales, service, CPQ, experience, Agentforce, manufacturing / automotive cloud)
• Strategic and business-outcome-oriented AI strategy leveraging Agentforce to drive enterprise AI transformation across the commercial value chain in manufacturing organizations.
• Experience building business cases, ROI models, strategic roadmaps, and executive presentations for transformation initiatives.
• Experience working in complex enterprise environments with multiple stakeholders and cross-functional dependencies.

Roles & Responsibilities

• Advise leading global manufacturing clients (Industrial) on commercial excellence (lead to cash) process consulting, business development and IT product evaluation.

Position - Salesforce Commercial Excellence Consultant

Location - Remote

Experience - 10+ Years

Job - Full Time

 

Job Description -

• Commercial excellence transformation focusing on marketing, sales, CPQ, digital commerce, after sales parts , inventory management, service contracts, field service management, warranty and maintenance processes
• Business transformation for leading manufacturing customers with global scale and complexity and delivering business outcomes 
• Salesforce platform certification and core product experience (sales, service, CPQ, experience, Agentforce, manufacturing / automotive cloud)
• Strategic and business-outcome-oriented AI strategy leveraging Agentforce to drive enterprise AI transformation across the commercial value chain in manufacturing organizations. This includes shaping and
• executing AI strategy across key domains including marketing, sales, customer service, CPQ, aftermarket, and channel/dealer/distributor experience.
• Business transformation expertise, commercial process knowledge, and practical understanding of AI technologies and platforms to help manufacturing clients unlock measurable impact in growth, productivity, customer experience, and operational efficiency. 
• Working with business stakeholders, digital/IT teams, and platform partners to identify high-value AI opportunities, define business cases, prioritize investments, and drive scalable adoption.
• Deep experience in process transformation, strategy development, operating model design, and value realization, preferably within industrial, manufacturing, automotive, aerospace, high-tech, or aftermarket-intensive sectors.
• Experience building business cases, ROI models, strategic roadmaps, and executive presentations for transformation initiatives.
• Experience working in complex enterprise environments with multiple stakeholders and cross-functional dependencies.

 

Roles & Responsibilities

• Advise leading global manufacturing clients (Industrial) on commercial excellence (lead to cash) process consulting, business development and IT product evaluation. 

• Work in consulting assignments at various client locations. Own work-streams within a large assignment. Lead consulting assignments.

• Drive process transformation and solution leveraging Salesforce ecosystem - Sales Cloud, Service Cloud, Revenue Cloud, Manufacturing Cloud / Automotive Cloud, Experience Cloud

• Support practice building through thought leadership, go to market assets, solution accelerators & frameworks. 

• AI Strategy (Salesforce Agentforce, Data Cloud) for Commercial Excellence: Define and lead AI strategy for commercial functions across the customer lifecycle and commercial journeys to identify and prioritize AI use cases aligned to business goals , translate enterprise strategy into a pragmatic AI roadmap, and advise leadership on how to embed AI into commercial operating models, decision-making, and frontline execution.

• Lead discovery workshops with business and digital stake holders to identify, refine, and evaluate AI use cases.

• Business process and process redesign: Redesign business processes to incorporate AI-enabled decision support, automation, recommendations, predictive insights, and agent-assisted workflows. 

• Drive process harmonization and cross-functional alignment across front-office and adjacent functions such as supply chain, pricing, product, finance, and field service.

• Build robust business cases for AI initiatives, including value hypotheses, investment requirements, implementation assumptions, risks, and expected ROI.

• Work with enterprise technology and platform teams to align AI strategy with core business platforms and data foundations.

• Partner with senior business leaders across sales, marketing, service, digital, IT, and operations to shape AI agendas and gain sponsorship.