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Salesforce Business Analyst{Riverwoods, IL-Hybrid}

Matlen Silver, Inc.

Riverwoods, IL

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JOB DETAILS
SKILLS
Analysis Skills, Best Practices, Business Analysis, Business Intelligence, Business Processes, Business Skills, Cloud Computing, Communication Skills, Customer Satisfaction, Data Management, Data Modeling, Data Quality, Onboarding, Performance Metrics, Problem Solving Skills, Quality Management, Reporting Dashboards, Reporting Skills, Requirements Management, Sales, Sales Analysis, Sales Operations, Sales Support, Salesforce.com, Training/Teaching
LOCATION
Riverwoods, IL
POSTED
24 days ago

Description

Salesforce Business Analyst (Sales & Service Cloud) Location: Riverwoods, IL

Contract Duration: 6 Months to Start

Job Overview We are seeking a Salesforce Business Analyst with 3-5 years of experience supporting Salesforce Sales Cloud and Service Cloud environments. This role will focus heavily on business processes, reporting, analytics, dashboards, and KPI development to support sales and service operations.

The ideal candidate will be skilled at translating business requirements into scalable Salesforce reporting solutions while collaborating closely with stakeholders, IT teams, and end users.

Key Responsibilities

  • Partner with business stakeholders to gather requirements, document user stories, and develop detailed functional specifications for Salesforce reports and dashboards.

  • Design, build, and maintain Salesforce dashboards, reports, and analytics solutions to track:

  • Sales pipeline and opportunities

  • Case volumes and SLA metrics

  • Customer satisfaction and service performance

  • Configure and optimize Salesforce Sales Cloud and Service Cloud components, including:

  • Objects and fields

  • Validation rules

  • Security and permission settings

  • Develop and maintain data models and data quality controls to ensure reporting accuracy and consistency.

  • Perform data cleansing and support ongoing data governance initiatives.

  • Conduct onboarding and training sessions for end users on new and updated reports, dashboards, and reporting tools.

  • Collaborate with IT and analytics teams to integrate Salesforce data with external systems for enterprise reporting needs.

  • Create and maintain documentation such as:

  • Data dictionaries

  • Report catalogs

  • Governance policies and procedures

  • Stay current with Salesforce platform releases and best practices, identifying opportunities to improve reporting capabilities and business processes.

Required Qualifications

  • 3-5 years of experience as a Salesforce Business Analyst or similar role.
  • Hands-on experience with Salesforce Sales Cloud and Service Cloud.
  • Strong expertise in Salesforce reporting, dashboards, analytics, and KPI development.
  • Experience gathering business requirements and translating them into functional solutions.
  • Knowledge of Salesforce configuration, including objects, fields, validation rules, and security permissions.
  • Experience with data modeling, data quality management, and reporting governance.
  • Excellent communication and stakeholder management skills.
  • Strong analytical, problem-solving, and facilitation abilities.
  • Ability to explain technical concepts to non-technical audiences.

Preferred Qualifications

  • Salesforce certifications such as Salesforce Administrator or Business Analyst Certification.
  • Experience integrating Salesforce with external reporting or analytics platforms.
  • Familiarity with enterprise data governance practices and BI/reporting tools.

About the Company

M

Matlen Silver, Inc.