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Salesforce Architect (CRM Analytics)

NikSoft Systems Corp.

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JOB DETAILS
SKILLS
Acceptance Testing, Application Builders, Application Programming Interface (API), Architectural Analysis, Authentication, Automation, Background Investigation, Case Management, Cloud Computing, Computer Programming, Content Management Systems (CMS), Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Data Collection, Data Import/Export, Data Migration, Data Modeling, Data Processing, Data Sets, Database Extract Transform and Load (ETL), ECMAScript, Enterprise Architecture, Git, Government, Government Standards, HTTP (HyperText Transport Protocol), Information Technology & Information Systems, JavaScript, Knowledge Base, OAuth, Object Modeling, Prototyping, Query Optimization, REST (Representational State Transfer), Regression Testing, Reporting Dashboards, SOAP (Simple Object Access Protocol), Salesforce.com, Scripting (Scripting Languages), Security Design, Service Level Agreement (SLA), Source Code/Configuration Management (SCM), Technical Leadership, Technical Writing, Testing, United States Citizen, United States Department of Defense (DoD), Use Cases, User Interface/Experience (UI/UX)
POSTED
11 days ago

Successful candidates will lead the architecture, design, and implementation of enterprise-scale Salesforce and CRM Analytics solutions. The Salesforce Architect will collaborate with senior executives, enterprise architects, and business stakeholders to translate complex data requirements into scalable, high-performance solutions within an agile environment. You will provide technical leadership to developers, along with hands-on development support. An understanding of DoD and government security standards and policies are needed to ensure all deployed changes are highly secure and available.

Qualifications:

  • 10+ years of hands-on Salesforce platform experience including:
    • Advanced reporting & dashboard design using native Salesforce analytics features
    • Deep Service Cloud expertise (case management, knowledge base setup, entitlements, SLAs)
    • Strong Experience Cloud configuration for authenticated and guest users, including page variations, audience targeting, and custom navigation
    • Declarative automation mastery (Flow, Assignment Rules, Escalation Rules, Approval Processes)
    • Robust security model design (profiles, permission sets, sharing rules, role hierarchy, guest user access configuration)
  • Strong technical and programming skills including:
    • CRM Analytics datasets, lenses, and dashboards via the Wave API and related AnalyticsDataset and AnalyticsDashboard objects in Apex for analytics-driven functionality
    • Apex Classes, Triggers, and Test Classes for advanced business logic
    • SOQL & SOSL for optimized and selective queries, including handling of large data volumes
    • Lightning Web Components (LWC) for custom UI and front-end interactivity in both internal and Experience Cloud contexts
    • Strong JavaScript and ES6+ skills for building complex client-side functionality
    • Custom REST/SOAP API development and integration using Apex callouts
    • Consumption and processing of external data via HTTP callouts, Named Credentials, and authentication protocols (OAuth 2.0, JWT)
    • Integration with external systems via Platform Events, Change Data Capture, and Streaming API
    • Batch Apex & Queueable Apex for asynchronous and large-scale processing
    • Git for version control and deployment workflows
  • Configuration & Customization Skills
    • Advanced data modeling (custom objects, fields, relationships) aligned to business requirements
    • Lightning App Builder and record page customization for both internal and Experience Cloud use cases
    • Dynamic forms and visibility rules for context-sensitive layouts
    • Salesforce CMS setup and management for Experience Cloud content
    • Declarative integrations with External Objects and Flow HTTP callouts
    • Data migration via Data Loader, Data Import Wizard, and scripted Apex ETL

Soft Skills

  • Participate in requirements refinement and translate into technical configurations or prototypes
  • Document technical and configuration decisions for maintainability
  • Support UAT and perform technical regression testing before deployments

Education/Certifications:

  • BS degree in Information Technology or another related technical discipline
  • Certification as a Salesforce Architect (Desired).

 

**MUST BE A US CITIZEN AND BE ABLE TO COMPLETE THE GOVERNMENT'S BACKGROUND INVESTIGATION**



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About the Company

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NikSoft Systems Corp.