Salesforce Application Development Manager: hands-on + Service Cloud OR Sales Cloud req; FSL a +
KORE1 Technologies
Costa Mesa, CA
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JOB DETAILS
SALARY
$145,900–$194,600 Per Year
SKILLS
Accounting, Agile Programming Methodologies, Artificial Intelligence (AI), Automation, Best Practices, Call Center Telephony, Call Centers, Cloud Computing, Communication Skills, Consulting, Continuous Deployment/Delivery, Continuous Improvement, Continuous Integration, Customer Experience, Customer Relationship Management (CRM), Data Modeling, DevOps, Ecosystems, Finance, High Availability, Incident Management, Incident Response, Information/Data Security (InfoSec), Insurance, Leadership, Mentoring, Middleware, On Call, On Site Support, Performance Management, Power Outages, Production Support, Release Management/Engineering, Root Cause Analysis, Sales, Sales Pipeline, Salesforce.com, Scalable System Development, Software Agents, Software Development, Systems Scalability, Team Lead/Manager, Technical Recruiting, Technical Strategy, Technical Support
LOCATION
Costa Mesa, CA
POSTED
1 day ago
Location: This role requires 3 days a week onsite in Costa Mesa, CA or Coppell, TX. Relocation assistance available for those motivated to relocate.
Work Authorization: Candidates must be authorized to work in the United States without current or future employer sponsorship.
KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for a Salesforce Application Development Manager: hands-on + Service Cloud OR Sales Cloud req; FSL a +
We are seeking a hands-on, technically strong Salesforce Application Manager to lead multiple Agile teams responsible for the design, development, and production support of ERS systems built on Salesforce Service Cloud and Field Service Lightning (FSL).
This is a high-impact leadership role where uptime, speed, and reliability are critical. You will own both delivery and operational excellence, ensuring systems remain highly available while continuously evolving to meet business needs.
What You'll Do
- Lead Agile teams (developers, DevOps, DBAs) to deliver scalable Salesforce solutions supporting ERS.
- Oversee development across Service Cloud and Field Service Lightning (FSL), ensuring best practices in Apex, LWC, integrations, and data/security models.
- Own 24/7 production support, driving incident management, rapid outage resolution, service restoration, and root cause analysis to maintain 99.9%+ uptime. (This includes an on-call schedule - average is 5-8 hrs a month.)
- Architect and guide enterprise integrations and modernization efforts, improving system performance, scalability, and reliability.
- Partner with business and product teams to deliver high-value features and shape the technology roadmap.
- Drive DevOps, governance, and engineering standards, while mentoring teams and promoting continuous improvement.
- Communicate system health, strategy, and delivery progress to senior and executive leadership.
What You'll Bring
- The following Salesforce certifications are a big plus:
- Platform Developer I / II
- Service Cloud Consultant
- Field Service Lightning (FSL) Consultant
- Platform Developer I / II
- 10+ years of strategic AND tactical experience leading and managing high-performing engineering teams in enterprise environments.
- Strong hands-on architecture and development experience with Salesforce Service Cloud OR Sales Cloud
- Field Service Lightning (FSL) experience is a big plus
- Proven background in Salesforce development (Apex, LWC, integrations, data modeling).
- Demonstrated success managing mission-critical, high-availability systems with 24/7 production support.
- Experience leading incident response, outage resolution, and service restoration under pressure.
- Ability to balance system stability, development velocity, and code quality.
- Strong understanding of DevOps, CI/CD pipelines, and release management.
- Experience in any of the following is a big plus
- Experience in roadside assistance, field service, insurance, or contact center domains.
- Familiarity with enterprise integrations, middleware, and telephony/contact center platforms.
- Experience with Salesforce Agentforce, Einstein AI, or AI-driven automation frameworks, including building or integrating intelligent agents into service and field workflows.
- Exposure to AI/ML-driven decisioning, automation, and orchestration within CRM ecosystems
What Sets You Apart
- Proven ability to lead through high-pressure production incidents and restore services quickly.
- Strong executive presence, with the ability to influence and communicate at all levels.
- A hands-on leader who can dive deep technically while driving strategic outcomes.
- Passion for building resilient, scalable systems that directly impact customer experience.
Compensation depends on experience but is typically $145,900.00 - $194,600 plus 20% bonus. However, we are willing to send qualified candidates over budget.
ABOUT KORE1
Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.
Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.
Kore1 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kore1 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Kore1 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Kore1's employees to perform their job duties may result in discipline up to and including discharge.
About the Company
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KORE1 Technologies
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