Salesforce Administrator

• About The Role

• SALARY: From £35,983 pa dependent on experience

LOCATION: Milton Keynes

HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role.

HOURS / CONTRACT TYPE: Full time, permanent

CLOSING DATE: 06/07/26 We reserve the right to close the advert earlier If we receive a high volume of applications.

We're looking for a Salesforce Administrator to provide day-to-day administration across our Salesforce platforms, supporting end users, resolving queries and issues, and ensuring the system is configured and maintained to effectively meet evolving business needs.

This high-impact, analytical role will be instrumental in delivering optimised platform performance, accurate and insightful reporting, and scalable solutions that enable data-driven decision-making and improve operational efficiency across the organisation.

What you'll be doing:

• Act as the Salesforce System Administrator across VWFS, ensuring the platform is optimised to improve business processes and drive successful user adoption
• Provide first-line support for Salesforce users, resolving incidents and service requests via Service Manager within agreed SLAs
• Manage user access, including roles, profiles, queues, workflows and groups, ensuring permissions are accurate and aligned to best practice and user requirements
• Collaborate with business and QA teams to maintain email templates, files, quick text and macros, ensuring all content is accurate and fit for purpose
• Perform data management activities using Salesforce Data Loader, including importing, updating and cleansing data to maintain integrity and accuracy
• Support users during new feature releases, providing go-live assistance to ensure smooth adoption and minimal disruption
• Capture and document user requirements by creating detailed user stories for system enhancements and improvements
• Maintain accurate documentation, including process updates, error logs and field history tracking, to support audit and continuous improvement

What you'll bring:

You'll be a proactive and detail-oriented Salesforce Administrator with a strong focus on delivering high-quality system support and continuous improvement.

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• You'll have a passion for optimising processes and enhancing user experience, ensuring Salesforce delivers real value to the business.

Essential experience & skills:

• Salesforce certified (ideally Administrator - ADM201) with hands-on platform experience.
• Experience working across Salesforce Clouds (e.g. Sales, Service, Experience, Data or Marketing Cloud)
• Solid understanding of Salesforce automation tools, particularly Flows
• Knowledge of environment management, release strategies and Salesforce DevOps/metadata structures
• Highly organised with the ability to prioritise workloads, meet deadlines and manage multiple requests effectively
• A creative and analytical problem-solver with a proactive, solution-focused mindset

What's in it for you?

Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance)

Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.

Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance.

OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.

Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).

Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you.

We invest in our people and are passionate about driving development. You'll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.

About You

About Us

Why join VWFS UK?

You'll have the opportunity to make a difference by helping us to achieve our mission.

Our mission is straight forward; we want to be The Key to Mobility. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

No candidate will meet every single desired qualification. If your experience looks a little different from what weve identified and you think you can bring value to the role, wed love to learn more about you!

VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn't just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.

This role does not meet the UKVI's criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.

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