Salesforce Administrator / Developer (Service Cloud)

RESOURCESOFT, INC.

Raleigh, NC

JOB DETAILS
SKILLS
Apex Programming Language, Artificial Intelligence (AI), Automation, Biotech and Pharmaceutical, Business Processes, Case Management, Cloud Computing, Communication Skills, Consulting, Data Processing, Employee Relations, Environmental Management, Establish Priorities, Government, Healthcare, Insurance, Leading Edge Technology, Marketing, Mentoring, Presentation/Verbal Skills, Process Development, Production Systems, Professional Services, Release Management/Engineering, Requirements Management, Salesforce.com, Software Engineering, Technical/Engineering Design, Telephony, Trend Analysis, Web Programming, Writing Skills
LOCATION
Raleigh, NC
POSTED
5 days ago
Job Requirements
  • 4+ years of professional experience in enterprise Salesforce administration and production environment management.
  • Proficiency in Salesforce Service Cloud including Case Management, constituent services, and investigative workflows.
  • Experience with Salesforce Flows to architect complex declarative automation and business process logic.
  • Experience with Apex programming and Lightning Web Components (LWC) for custom platform enhancements.
  • Experience with Service Cloud Voice and Amazon Connect integrations for optimized telephony operations.
  • Experience with Salesforce Agentforce, Marketing Cloud, and enterprise-level platform governance frameworks.
  • Excellent verbal and written communication skills for managing stakeholder requirements and enhancement backlogs.
Job Responsibilities
  • Execute daily administration of the Service Cloud platform to maintain security, roles, and system stability.
  • Architect automated business processes and complex data triggers utilizing Salesforce Flows and custom logic.
  • Integrate Service Cloud Voice and Amazon Connect to streamline intake processes and communication channels.
  • Develop custom technical solutions using Apex and Lightning Web Components to extend platform functionality.
  • Translate business requirements into scalable technical designs and prioritize the application enhancement backlog.
  • Deploy Agentforce AI capabilities and Marketing Cloud modules to enhance user engagement and productivity.
  • Direct platform governance initiatives including release management coordination and environment synchronization.

Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.

Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

For more information about Resourcesoft and our services, please visit our website.

About the Company

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RESOURCESOFT, INC.

Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. Resourcesoft partners with leading organizations to provide technology solutions within financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. We are committed to providing our employees with the tools necessary to accelerate their career growth, while maintaining a healthy,work-lifebalance. 

Mission: Our mantra is “Innovation in Technology”. We want to be the link between technology and the people who define it. Our mission is to consistently provide exceptional service and industry expertise to meet the diverse business needs of our clients. Resourcesoft’s responsibility towards job seekers is to align their skills to the right job opportunity and enable excellence at the workplace. 

Inspiring People for Greater Performance

COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
1999
WEBSITE
http://resourcesoft.com/