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Sales Support Supervisor

Robert Half

Milwaukie, OR

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JOB DETAILS
SKILLS
Accounting, Administrative Skills, Billing, Coaching, Communication Skills, Credit Processing, Customer Relations, Customer Service Management, Customer Support/Service, Detail Oriented, Disability Insurance, Documentation, Establish Priorities, File Maintenance, Finance, Legal Support Skills, Liens, Life Insurance, Marketing, Materials Tracking, Microsoft Excel, Multitasking, Operational Support, Order Processing, Order/Customer Fulfillment, Organizational Skills, Performance Analysis, Problem Solving Skills, Progress Reports, Quality Monitoring, Reconciliation, Reporting Skills, Sales, Sales Management, Sales Operations, Sales Support, Staff Development, Support Documentation, Team Lead/Manager, Time Management, Training/Teaching, Wholesale Industry
LOCATION
Milwaukie, OR
POSTED
1 day ago
Description Charlie Gilmur with Robert Half is looking for a Sales Support Supervisor to lead daily sales support activities while remaining actively involved in hands-on administrative and customer-facing work. This position supports efficient order fulfillment, accurate billing, and responsive communication across customers, vendors, and internal teams in Milwaukie, Oregon. The role also guides Sales Assistants through coaching, work coordination, and performance oversight to help maintain strong service standards in a fast-paced wholesale distribution environment. Responsibilities: - Lead the day-to-day operations of the sales support team, ensuring requests, documentation, and follow-up activities are completed accurately and on schedule. - Coordinate order processing, invoicing, shipment monitoring, and customer communications to keep projects moving efficiently from release through delivery. - Supervise Sales Assistants by assigning work, reviewing output, and providing training, coaching, and ongoing support on department procedures and systems. - Prepare sales orders, transportation instructions, and related documents needed to release inventory from remote locations and support timely fulfillment. - Manage account adjustments by processing credits, debits, claims, lien releases, and vendor payments with close attention to detail. - Respond to customer and job site inquiries, track materials in transit, and coordinate with vendors, buyers, dispatchers, and carriers to resolve issues quickly. - Produce recurring reports on job progress, billing activity, and departmental performance using Excel to support operational visibility and decision-making. - Maintain organized job files, support document routing through the company's records platform, and help ensure documentation is complete and processed promptly. - Enter and review bid information, verify accuracy before release, and maintain archived records in accordance with turnaround expectations and team standards. Please reach out to Charlie Gilmur with Robert Half to review this position. Job Order: 03600-0013443448 Requirements - Prior experience in sales support, customer service, order administration, or a related operational role within a fast-paced business environment. - Demonstrated ability to supervise or guide team members, including assigning work, monitoring quality, and supporting employee development. - Strong knowledge of invoicing, shipment tracking, account reconciliation, and processing of credits, debits, or claims. - Proficiency in Microsoft Excel for preparing reports, tracking activity, and organizing billing or job-related information. - High level of accuracy and attention to detail when handling documentation, financial records, and customer-facing communications. - Effective communication skills with the ability to work across customers, vendors, transportation partners, and internal stakeholders. - Ability to manage multiple priorities, adjust to changing workloads, and meet deadlines without sacrificing quality. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

About the Company

R

Robert Half

INDUSTRY
Other/Not Classified