Overview
We are seeking a Customer / Sales Support Specialist to lead the daily operations of our Customer Support Team. This is a critical role supporting both sales and operations, ensuring an exceptional customer experience while helping drive recurring service revenue.
You will oversee support and maintenance contracts, manage vendor relationships, assist with quoting and renewals, and identify additional service opportunities.
Prepare estimates and customer quotes
Manage vendor and distributor relationships
Oversee annual customer contract renewals
Support and manage the Customer Service Desk
Administer support and maintenance agreements
Identify additional service and revenue opportunities
Coordinate internal and external resources to support customer needs