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Sales Support Specialist

McKinley Equipment Corporation

Irvine, California

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JOB DETAILS
SALARY
$30–$34
SKILLS
Administrative Skills, Billing, Communication Skills, Construction, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Data Management, Datasheets, Detail Oriented, Develop and Maintain Customers, Establish Priorities, Finance, High School Diploma, Legal, Logistics, Microsoft Dynamics, Microsoft Office, Multitasking, Operational Support, Order Delivery, Order/Customer Fulfillment, Organizational Skills, Post-Sales, Presentation/Verbal Skills, Problem Solving Skills, Process Development, Project Close-Out, Purchase Orders, Research Skills, Revenue Growth, Sales, Sales Administration, Sales Closing Skills, Sales Operations, Sales Support, Salesforce.com, Time Management, Writing Skills
LOCATION
Irvine, California
POSTED
30+ days ago
About the Role We are looking for a detail-oriented and proactive Sales Support Specialist to join our growing sales team. In this vital behind-the-scenes role, you will provide essential administrative and operational support to enable our sales representatives to focus on building relationships and closing deals. You will act as a key liaison between sales, customers, vendors and internal teams, ensuring smooth, efficient sales processes and high levels of customer satisfaction.

The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, is a quick study and takes pride in keeping everything running seamlessly.

Key Responsibilities:
  • Respond promptly and professionally to customer and internal teams inquiries via phone, email, and CRM.
  • Process sales orders, contracts, invoices and purchase orders accurately and in a timely manner with attention to detail.
  • Maintain and update customer information and open project information, and sales in the CRM system (i.e., Salesforce).
  • Coordinate with internal & external teams (finance, legal, product, shipping/logistics, subcontract labor) to resolve issues and ensure smooth order fulfillment.
  • Monitor order status, delivery timelines, and invoicing; proactively communicate updates to customers and sales reps verbally and in writing.
  • Identify process bottlenecks and suggest improvements to increase team efficiency.
  • Manage and submit project invoicing based on percentage of completion.
  • Support sales requesting drawings and preparing initial submittal packages per project.
  • Handle post-sale administrative tasks such as processing project close out packages inclusive of owner’s manuals and warranty information.

Required Qualifications & Skills:
  • 1–3+ years of experience in sales support, sales operations, customer service, or a related administrative role (experience in construction is a plus)
  • Strong proficiency in CRM software (Salesforce is preferred, HubSpot, Microsoft Dynamics, or equivalent)
  • Excellent written and verbal communication skills with a customer-first mindset
  • Very strong organizational skills and meticulous attention to detail
  • Solid proficiency in Microsoft Office / Google Workspace (especially Excel/Google Sheets for data management and reporting)
  • Ability to multitask, prioritize effectively, and meet tight deadlines in a high-volume environment
  • Problem-solving attitude with the ability to research and resolve issues independently
  • High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business, Communications, or related field preferred

Preferred Qualifications:
  • Previous experience in construction or as a subcontractor

About the Company

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McKinley Equipment Corporation