Sales Support Specialist (Commercial Lending Assistant)

Overview

First Citizens Bank has an incredible opportunity for a Sales Support Specialist (Commercial Lending Assistant). We are hiring banking professionals who have had proven success in their past careers, are self-motivated, and possess strong relationship building skills. This role is an integral part of our team, partnering with Commercial and/or Business Banking groups in the sales, servicing and management of clients and loan portfolios.

PLEASE NOTE: There are no remote capabilities for this position at this time. Ideal candidate must live within commuting distance of 15950 W. Dodge Rd., in Omaha, Nebraska.

Responsibilities

• Ongoing Sales Support: Provide ongoing sales support to Lenders, including identifying sales and cross sell opportunities, coordinating materials for presentations, setting up sales calls, maintaining prospect lists, and making joint calls as needed.
• Documentation Support: Originates, processes, and ensures accuracy of loan documentation for closings. This includes entering financial information into the loan system and ensuring that all necessary documentation is included in the loan package prior to closing.
• Ongoing Credit Servicing Support: Resolving documentation exception issues, maintaining service levels, updating financial statements, and preparing files for all portfolio reviews. Run reports to track maturing lines/loans and service levels.
• Monitoring of Past Due Credits: Communicate, report, and follow up on portfolio past dues to ensure they remain current, while maintaining customer contact.
• Ongoing Customer Service/Office Support: Coordinates opening of deposit and other banking services with branch partners. Handles customer requests for information and problem resolution.

Qualifications

• Basic Requirements:

• High School Diploma or GED with 4+ years of experience in sales or lending support OR

• Bachelor's Degree with experience in sales or lending support

• Additional Skills and Experiences:

• 2+ years of prior experience in Commercial Lending Support

• Familiarity with Loan Origination Software (LOS) and document management platforms

• Proficient in Microsoft Office Suite, strong computer skills, and an ability to learn banking systems

• Understanding of basic accounting principles and the ability to review and process financial statements

• High accuracy in reviewing loan applications, assembling files, and drafting loan documentation.

• Exceptional written and verbal skills for communicating with lenders, clients, appraisal department, and title agencies.

• A solid understanding of commercial lending compliance, federal and state regulations such as BSA (Bank Secrecy Act), AML (Anti-Money Laundering), HMDA, and OFAC.

• Ideal candidate will have experience with:

• Life insurance

• Deeds of trust

• U.C.C. filings

• Mortgages

• Assignments of rents

• Surveys

• Ordering Appraisals

• Environmental reports

• Tax returns and supporting documents

PLEASE NOTE: There are no remote capabilities for this position at this time. Ideal candidate must live within commuting distance of 15950 W. Dodge Rd., in Omaha, Nebraska.

First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits #LI-KL1

• Basic Requirements:

• High School Diploma or GED with 4+ years of experience in sales or lending support OR

• Bachelor's Degree with experience in sales or lending support

• Additional Skills and Experiences:

• 2+ years of prior experience in Commercial Lending Support

• Familiarity with Loan Origination Software (LOS) and document management platforms

• Proficient in Microsoft Office Suite, strong computer skills, and an ability to learn banking systems

• Understanding of basic accounting principles and the ability to review and process financial statements

• High accuracy in reviewing loan applications, assembling files, and drafting loan documentation.

• Exceptional written and verbal skills for communicating with lenders, clients, appraisal department, and title agencies.

• A solid understanding of commercial lending compliance, federal and state regulations such as BSA (Bank Secrecy Act), AML (Anti-Money Laundering), HMDA, and OFAC.

• Ideal candidate will have experience with:

• Life insurance

• Deeds of trust

• U.C.C. filings

• Mortgages

• Assignments of rents

• Surveys

• Ordering Appraisals

• Environmental reports

• Tax returns and supporting documents

PLEASE NOTE: There are no remote capabilities for this position at this time. Ideal candidate must live within commuting distance of 15950 W. Dodge Rd., in Omaha, Nebraska.

First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits #LI-KL1