Our client, a Global Medical Device Manufacture has an immediate opening for a Sales Support Specialist for a 12 Month + Contract opportunity. Our client offers results-driven people a place where they can make a difference - every day! You will also have the opportunity to work with other like-minded, self-directed and detail-oriented Top Talents in an extremely collaborative and professional environment.
Covering email inboxes, Webops system, Small inventory, staffing help, ARO manger platform.
HOURS ARE 8:00am to 5pm or 9:00am to 6pm ET. 30 minute lunch. Mandatory overtime the last 3 days of the month, no PTO will be approved during this time.
Position Description (Principle Duties and Responsibilities)
- Provide phone support for inquiries from sales and healthcare professionals
- Engage, interact, and respond in a prompt, accurate, courteous, and poised manner to encourage positive business relationships
- Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing
- Prepare product or service reports by collecting and analyzing customer information
- Maintain customer pricing in ERP system, including entering contracts as required
- Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes
- Implement procedures to manage inventory shelf life and expiry records
Requirements
- 2+ years of experience - required
- High school diploma - required
- College degree - preferred
- Clear and concise communication skills - required
- Drive to dig into the details of customer issues to solve problems proactively - required
- Ability to work flexible hours, as needed to support the business needs - required
- Participate in over-time work as needed - required
- Demonstrated proficiency in MS Excel, Word, Access, Outlook, and ERP systems (including data analysis tools i.e. queries, pivot tables, etc.).
- Preferred experience with SAP and SalesForce.
- Proven experience working in a remote role with accountability and excellent communication
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iMPact Business Group, Inc.